Samsung refusing liability for faulty update

flatulentWartortle

Where I've said extended warranty I actually was just using the terminology Samsung have been using for what I would call a have period - the most clear answer I got from one of them was that they have the power to OK some claims up to 6 months after the warranty expires, or up to 12 months with supervisor approval.

I did double check the Amazon listing, order details and my emails in case there were any steps to sign up to the warranty, but nothing. They've just come back now and agreed it anyway, though they did try to say that warranties apply from date of manufacture, not purchase, which is total BS.

flatulentWartortle

flatulentWartortle said:

......for what I would call a grace period........

Couldn't work out how to edit

born_again

flatulentWartortle said:

Where I've said extended warranty I actually was just using the terminology Samsung have been using for what I would call a have period - the most clear answer I got from one of them was that they have the power to OK some claims up to 6 months after the warranty expires, or up to 12 months with supervisor approval.

I did double check the Amazon listing, order details and my emails in case there were any steps to sign up to the warranty, but nothing. They've just come back now and agreed it anyway, though they did try to say that warranties apply from date of manufacture, not purchase, which is total BS.

Sadly not.
As warranty is something that the manufacture offers over & above your consumer rights, they can impose their own terms.

saajan_12

flatulentWartortle said:

Where I've said extended warranty I actually was just using the terminology Samsung have been using for what I would call a have period - the most clear answer I got from one of them was that they have the power to OK some claims up to 6 months after the warranty expires, or up to 12 months with supervisor approval.

I did double check the Amazon listing, order details and my emails in case there were any steps to sign up to the warranty, but nothing. They've just come back now and agreed it anyway, though they did try to say that warranties apply from date of manufacture, not purchase, which is total BS.

Good to hear if they're agreeing to sort it. However you're making some incorrect assumptions along the way so even if just for anyone else that reads this.. 
* grace period sounds like its at their discretion so not something you can demand. 
* warranties are a contractual term so those terms can state whatever as long as its stated at the point of purchase. It could state starting from manufacture, or starting from the coronation of our next king, or whatever. 

DeathByFluffy

Vitor said:

Your expectation of a free repair or compensation is legally arguable and reasonable. You are on solid ground if the engineer’s diagnosis is clear. 

The most likely result is not a brand-new watch but either a free repair, a refurbished replacement, or a partial refund reflecting current value. The risk is not that you are wrong, but that enforcing your rights takes effort. I suggest using an AI LLM to draft a suitable letter.

Sending an AI-generated letter is a great way to ensure it goes straight into the bin - it's always blatantly obvious when a letter has been drafted by AI. 

Ergates

DeathByFluffy said:

Vitor said:

Your expectation of a free repair or compensation is legally arguable and reasonable. You are on solid ground if the engineer’s diagnosis is clear. 

The most likely result is not a brand-new watch but either a free repair, a refurbished replacement, or a partial refund reflecting current value. The risk is not that you are wrong, but that enforcing your rights takes effort. I suggest using an AI LLM to draft a suitable letter.

Sending an AI-generated letter is a great way to ensure it goes straight into the bin - it's always blatantly obvious when a letter has been drafted by AI. 

A business isn't going to dismiss a complaint just because it's been written using AI.  Businesses will understand that not everybody is comfortable writing a formal letter and people might want help with that.  This isn't a love letter where the personal touch is important.

The risk of using AI is that it frequently gets things wrong and will quote imaginary pieces of legislation - meaning your complaint might be based on fictitious law.

Vectis

Ergates said:

The risk of using AI is that it frequently gets things wrong and will quote imaginary pieces of legislation - meaning your complaint might be based on fictitious law.

...and end up being ignored, which is basically what was said, 'a great way to ensure it goes straight into the bin'.

Ergates

Vectis said:

Ergates said:

The risk of using AI is that it frequently gets things wrong and will quote imaginary pieces of legislation - meaning your complaint might be based on fictitious law.

...and end up being ignored, which is basically what was said, 'a great way to ensure it goes straight into the bin'.

No - what was said was that if a letter was obviously written by AI then it would just be throw in the bin and ignored *because it was written by AI* - which is not true.   The people running complaints departments of companies don't care if you use AI to write a letter.  They're not going to go "Oh, this customer has a legitimate complaint, but they've obviously used AI to write their letter so I'm going to bin it" - that would be an absurd thing to do.

If you base your complaint on fictitious legislation, *then* it may be ignored.  But this equally true regardless of who wrote the letter - a human or AI.