Packaged bank accounts from 10+ years ago.

Lifeafterred789

Hi All, I’m pretty sure that I was pressured into ( and inevitably ) mis sold a bank account with TSB many years ago. I unfortunately do not have the account details for this but I specifically remember feeling under pressure and not understanding aspects of the conversation in branch regarding opening up my first bank account. I would have been quite young at the time but as I have always been very independent I can see why I remember being on my own most likely my parent waiting outside. How do I go to obtain the account info so I can determine if my recollection is true. I recall things being discussed like travel insurance and car breakdown when I would have been well under the age to take driving lessons and own a car or take regular holidays that would require me to be organising my own health insurance for. 

Is a DSAR the right way to go or is there a specific route to request this information.  

Thank you in advance. 

Any help is appreciated. 

ProcessMatters

A DSAR is the correct starting point.

You don’t need the account number — request all personal data held about you under your name, date of birth and any previous addresses. That should include account opening records, product details, branch notes, sales scripts used at the time (if retained), and any records showing what was discussed or sold.

Be aware that banks aren’t required to retain data indefinitely. If the account was closed more than 6 years ago, some transactional data may no longer exist, but product-level and account-opening records are often retained longer, especially for packaged accounts.

If the DSAR confirms a packaged account and the features were clearly unsuitable at the time (age, no car, no travel, no need for insurance), you can then make a formal mis-selling complaint to TSB. They may push back on time limits, but where the issue is that you only recently became aware you were mis-sold, complaints are sometimes still considered.

So the order is:

DSAR to establish what existed

Review suitability vs your circumstances at the time

Complaint if the evidence supports it

Without the data, there’s nothing meaningful to assess — so you’re right not to jump straight to a complaint yet.

wmb194

Lifeafterred789 said:

Hi All, I’m pretty sure that I was pressured into ( and inevitably ) mis sold a bank account with TSB many years ago. I unfortunately do not have the account details for this but I specifically remember feeling under pressure and not understanding aspects of the conversation in branch regarding opening up my first bank account. I would have been quite young at the time but as I have always been very independent I can see why I remember being on my own most likely my parent waiting outside. How do I go to obtain the account info so I can determine if my recollection is true. I recall things being discussed like travel insurance and car breakdown when I would have been well under the age to take driving lessons and own a car or take regular holidays that would require me to be organising my own health insurance for. 

Is a DSAR the right way to go or is there a specific route to request this information.  

Thank you in advance. 

Any help is appreciated. 

How long ago was it? Could the possibility of a complaint timed out?

https://www.moneysavingexpert.com/reclaim/reclaim-packaged-bank-accounts/

friolento

Lifeafterred789 said:

Hi All, I’m pretty sure that I was pressured into ( and inevitably ) mis sold a bank account with TSB many years ago. I unfortunately do not have the account details for this but I specifically remember feeling under pressure and not understanding aspects of the conversation in branch regarding opening up my first bank account. I would have been quite young at the time but as I have always been very independent I can see why I remember being on my own most likely my parent waiting outside. How do I go to obtain the account info so I can determine if my recollection is true. I recall things being discussed like travel insurance and car breakdown when I would have been well under the age to take driving lessons and own a car or take regular holidays that would require me to be organising my own health insurance for. 

Is a DSAR the right way to go or is there a specific route to request this information.  

Thank you in advance. 

Any help is appreciated. 

If at the time of your chat in the bank you were well under the age to take driving lessons, you would not have got any packaged account as these have always only been available to adults, i.e. from age 18. They might have explained the account to you, especially if you were an inquisitive youngster, but you would not have left the bank as the owner of a packaged account, and there is so far no evidence that any minor ever got given a packaged account.

Can you still ask your parent(s) what their recollection of the day is? Would you have told them what account you signed up for whilst they were waiting outside for you? 

Did you have an income at the time from which you could have paid the monthly packaged account fee?

eskbanker

Lifeafterred789 said:

Hi All, I’m pretty sure that I was pressured into ( and inevitably ) mis sold a bank account with TSB many years ago. I unfortunately do not have the account details for this...

How long ago did you open and close this account?

The timebarring provisions mentioned in the MSE article above allow banks (and FOS) to reject complaints either six years after any alleged misselling (regardless of the merit of a claim) or, if later, "three years from the date on which the complainant became aware (or ought reasonably to have become aware) that he had cause for complaint" - if you closed the account and went with a non-packaged account because you didn't need one then this would be taken as when you ought to have been aware that you had cause for complaint.

Nasqueron

It's well outside the 6 year rule (which is from account opening) and even if still active, banks have been sending the time bar trigger letters for years stating the annual benefits, cost and alternatives. Moreover, few packaged account complaints succeed because banks are on top of it and selling even 10 years ago was done much better, with proper paper trails etc even if they did do it in branch which is unlikely