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  • Isthisforreal99
    Isthisforreal99 Posts: 1,057 Forumite
    1,000 Posts Photogenic Name Dropper
    newatc said:
    I agree @JoeWebber. I complained to them , by mail, last year but got a response along of the lines "we understand and are always looking to improve but no plans etc" . Absolutely ridicolous .
    I believe contact via personal tax account is in development but as ler usual with government contracts the sums to get it fit for purpose are eye watering. No point complaining to HMRC when it's the government of the day that needs to fund it.
  • sheramber
    sheramber Posts: 24,459 Forumite
    Part of the Furniture 10,000 Posts I've been Money Tipped! Name Dropper
    Speak to your  MP about the government providing money to upgrade the systems. 
  • JoeWebber
    JoeWebber Posts: 32 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    newatc: I initiated a complaint through their official channels yesterday so I look forward to receiving the same response!
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