Consumer rights against samsung uk

Lomast

You will have a battle getting Samsung to replace a panel for 1 dead pixel

https://support-cacyber.samsung.com/cacyber/popup/iframe/pop_troubleshooting_fr.jsp?lang=ca&idx=359090&modelname=&modelcode=UN60KU6290FXZC&session_id=kx8hw5jLwQQUGZz3ZvG_crXlw69YJCUmd0Lcvoa5lk8YHj9IENVr!-854497443!NONE!1688488614091

daxx2009

i have not found that out, i have not seen a policy on high end qd-oled tvs from samsung, lec tv ive seen one, on a 55 inch screen its zero for a stuck illuminated pixel

Aylesbury_Duck

daxx2009 said:

the worst part is it i was to get a partial refund would that be money on my bank or a credit note, knowing what i have been through i would never want to deal direct with samsung or buy from them aagin 

It'll be however you paid, so if you paid on a bank debit card, it'll go back to that.  

MattMattMattUK

Have you tried running the panel refresh? 

daxx2009

yeah i have done all i can and it dont work, i even call the samsung local service center, and explain the issue, they said its a manafactuer defect, they cant fix it, so needs a screen replacement, cost £1100 inc fitting 

eskbanker

daxx2009 said:

yeah i have done all i can and it dont work, i even call the samsung local service center, and explain the issue, they said its a manafactuer defect, they cant fix it, so needs a screen replacement, cost £1100 inc fitting 

Get them to put this in writing, and take it to the retail arm of the business, from whom you bought it.

daxx2009

so i have an update from samsung ceo dept, 

Thank you for your quick reply and I apologise again for the issues you have faced with your TV.

 

Please note that there are no known defects with this model, nevertheless, I can understand your frustrations given the issues you have experienced.

 

Whilst our records show that warranty support has since expired, we would like to offer additional support.

 

I would like to raise a request with our Authorised Service Centre to inspect and repair any genuine manufacturing defects that may be present free of charge for you. We will also monitor the progression of this repair whilst this is in progress to support you throughout this journey.

 

If you would like to proceed, please advise and I can make the necessary arrangements.

issue i have is im not sure i want a tv that going to have 2 panel replacements within 18 months, i would rather have a replacement or a refund of some sort.

im have not refused the repair, but i have strongly put my case why im reluctaint to have a 2nd repair and ask what other options are able to be offerd.

so lets see what they come back with 

least got a posotive replay for once