My nVIDIA graphics card has no sound over HDMI

MothballsWallet

Hello everyone,

I've already posted a topic on the nVIDIA Community (https://www.nvidia.com/en-us/geforce/forums/geforce-graphics-cards/5/580198/newly-installed-geforce-gt710-has-no-audio-on-hdmi/) and raised a ticket with MSI about this, but I thought I'd ask here as well as I'm sure someone may know the answer.

Our PC runs Windows 7 Home Premium (64-bit) with Service Pack 1 installed and used to have an ATI/AMD Radeon graphics card installed, and when its fan started making excessive noise due to the system's age, I decided to replace it with an NVIDIA GeForce GT710 Low Profile card made by MSI.

It also has an AMD A10-5800K 4-core processor with integrated AMD Radeon graphics, but I want to use the new graphics card instead.

I followed the guidance in the "How To Swap Or Install Your Graphics Card & Drivers From AMD Radeon To Nvidia DDU" video on YouTube by "Mike's unboxing, reviews and how to" and everything seemed to go well until I tried playing a video on YouTube, where I had no sound from my monitor, which is connected with HDMI.

When I checked the graphics card in Device Manager, it had a yellow warning triangle next to it and the detailed message in the device properties mentioned code 52, which means that Windows could not verify the signature for the driver.

I did find another NVIDIA community topic (https://www.nvidia.com/en-us/geforce/forums/game-ready-drivers/13/518688/windows7-x64-drivers-issues-code-52/) that mentions not using any versions newer than 472.12 on Windows 7 and switching off the driver signature test function while installing the software. This also mentions ensuring that you have KB4474419 and KB4490628  installed as well, which I do have.

I know I've done something wrong because this was working with the old ATI/AMD card. I'm wondering if I should have run the Display Driver Uninstaller (DDU) in Safe Mode rather than Normal Mode to be sure that all of the old AMD/ATI software was removed first. Mike mentions this in his video but says you don't always have to do that unless you encounter error codes.

I'm also going to update my Realtek HD audio drivers because I've been meaning to do that for a while as that was something else I've seen suggested elsewhere.

Some of my Google search results also mention going into the BIOS Setup and ensuring that the onboard HD audio feature is enabled, but I'm not sure about that since it was working on the old graphics card.

Does anyone have any advice for me on how to fix this as I'd like to get the audio working again on this new card?

Many thanks in advance,
MothballsWallet

flaneurs_lobster

Extreme Moneysaving? Installing a 10yo graphics card onto a 10yo desktop.

Kudos.

Vitor

It try rebooting, press F8, then select Disable Driver Signature Enforcement and confirm whether the NVIDIA HD Audio device loads. If it does then it's definitely a driver version/Windows 7 issue.

MothballsWallet

flaneurs_lobster said:

Extreme Moneysaving? Installing a 10yo graphics card onto a 10yo desktop.

Kudos.

It's actually 13 years old

The old ATI card's GPU fan bearings were showing signs of age and since you can't replace just the fan on the card (and the fact that my wife uses this PC as well), I found a good replacement card.

I need to replace the PSU next as one of its fans sounds like a helicopter when the system powers down. Fortunately, I've found a good local computer shop who I can ask to do that for me.

I'm looking to upgrade the system over time, I'm planning to go to an SSD boot drive with an upgrade to Windows 11, keeping the existing internal hard drive as a data drive, then go on to replace the motherboard, processor and RAM later on.

MothballsWallet

Vitor said:

It try rebooting, press F8, then select Disable Driver Signature Enforcement and confirm whether the NVIDIA HD Audio device loads. If it does then it's definitely a driver version/Windows 7 issue.

Thanks @Vitor - I'll give that a try later on. If needed, I'll uninstall the version I put on and then install the version 472.12 that the NVIDIA Community posters suggested to use instead.

I tried updating the Realtek HD audio drivers to R2.83 using the 64-bit installer version, but that made my system stick on the "Welcome" screen after I logged in, so I removed it in Safe Mode. I have the 32-bit installer version as well, so I may install that if I need to update those drivers since my PC has an onboard HD audio controller rather than a plug in PCI-Express card.

MothballsWallet

@Vitor Good news - that worked when I tried it from the F8 Boot Menu, so now I'll run the command(s) from an Admin Command Prompt to make it permanent. I might try and find the latest possible driver version that will work with driver signature verification enabled later and then install that, but it's working.