Crediy Card Chargeback - Who is Liable?

MEM62

razor111 said:

An insurance company promised to refund my credit card after I cancelled an insurance policy within the 14 day cooling off. 

razor111 said:

4 weeks later the insurance company also refunded the money to my credit card account out of the blue. 

No, they didn't.  They said they were going to refund it and they did.  The problem is that you initiated a chargeback before the refund was processed.  

You need to ask the bank to provide you with evidence that they sent the payment back.  Provide that to the insurance company and you can clear things up.  

Next time perhaps have a little patience and save yourself the agrovation.  

razor111

MEM62 said:

razor111 said:

An insurance company promised to refund my credit card after I cancelled an insurance policy within the 14 day cooling off. 

razor111 said:

4 weeks later the insurance company also refunded the money to my credit card account out of the blue. 

No, they didn't.  They said they were going to refund it and they did.  The problem is that you initiated a chargeback before the refund was processed.  

You need to ask the bank to provide you with evidence that they sent the payment back.  Provide that to the insurance company and you can clear things up.  

Next time perhaps have a little patience and save yourself the agrovation.  

You haven't seen the refund schedule they agreed to. Next time you should perhaps ask for all the facts before condemning others.

MEM62

razor111 said:

MEM62 said:

razor111 said:

An insurance company promised to refund my credit card after I cancelled an insurance policy within the 14 day cooling off. 

razor111 said:

4 weeks later the insurance company also refunded the money to my credit card account out of the blue. 

No, they didn't.  They said they were going to refund it and they did.  The problem is that you initiated a chargeback before the refund was processed.  

You need to ask the bank to provide you with evidence that they sent the payment back.  Provide that to the insurance company and you can clear things up.  

Next time perhaps have a little patience and save yourself the agrovation.  

You haven't seen the refund schedule they agreed to. Next time you should perhaps ask for all the facts before condemning others.

Condemned?  That's a bit OTT.  I hardly think that the suggestion that some patience would have saved you time and trouble is condemning you.  

The fact is the insurance company did what they said they would do.  Whatever time frame was suggested it is often the case that these things take longer.