Hargreaves Lansdown in trouble?

Alexland

Albermarle said:

I made that comment about AJ Bell, as they seem to be a bit more active/aggressive in their investment commentary. Otherwise no issue with them. 

They seem to have cut back on that lately reducing the frequency of Shares magazine to monthly and you no longer need to be a customer to read it for free. I remember Russ Mould did a talk at an investor evening a few years ago telling customers that every time they placed a trade the fee was spent on his kids lego sets and they now have enough lego so there was no longer any need to be such active investors.

mills112

Albermarle said:

mills112 said:

Albermarle said:

charlie12525 said:

I transferred my SIPP from HL to CMC Invest a year or so ago taking advantage of a cashback offer from CMC.

CMC Invest are vastly inferior with their poor service.

If I see a good cashback offer from HL I will transfer back as they were OK.

I think that puts the issue in perspective.
HL service is still better than some others, but their standards seem to have slipped and this is particularly an issue as they are expensive.
I have used HL, AJ Bell and Fidelity and they have all been pretty good.

i haven't used AJ Bell.  I used Fidelity before I changed to HL and I found Fedelity to be pretty pathetic.  Their website is so much inferior to HL and they don't have as many products as HL.

I will have a look at AJ Bell as a few people have mentioned them.  Are they a big player like HL and Fidelity?

OP - I took another 50k out of my HL fund & share account today and the money is here already! so within the last few days, I have taken 189k out and it has all come back so they can't be in trouble!

There used to be negative comments about Fidelity regularly on here, but not so recently. They upgraded their website and systems significantly about 5 years ago.
I have recently taken my first and second tax free lump sum from my SIPP, and it all arrived exactly when expected.
Any queries are answered in about 24 hours.

Fidelity as a company are in different league sizewise, with assets under management in the many Trillions of Dollars.
However if you just look at UK investment platforms that cater for the public, HL are the biggest.
Fidelity and Interactive Investor are probably close seconds, and AJ Bell fourth.
One difference is their company culture/marketing communications.
HLs are very low brow/sales orientated and prone to gimmicks ( like buy this new fund now whilst it is still only £1)
AJ Bells are more aimed at the active investor, and as said they can also be quite outspoken about Govt policy. Some of the articles have a kind of Daily Mail flavour to them. 
Fidelity e mails are a bit more aimed at the middle aged/middle class/medium risk type of investor.
Just my opinions though.

what i need is for AJ Bell to give cashback for transferring my ISA or SIPP over as I did that when HL had the cashback offer and brought my investements over from Fidelity.

chiang_mai

KrullTheSaver said:

They used to be good. They used to be famed for handling calls in-country. As recently as last year they were winning (or "winning") industry awards. But...

So far this year they have (a) tried to tell me that the process I was using to add funds to my son's account was incorrect - I had to explain to them that not only was it the same process as last year it was the one documented on their website, (b) accepted a third party contribution to my son's JISA which took him over the limit and had to unwind the position when they noticed several weeks later, (c) have failed to act on my instruction to move my SIPP into drawdown - it's currently 30 business days and counting and they just keep telling me they currently expect it to be 20 (hah!) days after receipt, keep asking if I still want to proceed, and (d) don't even acknowledge complaints.

Is it just me or are others having trouble with HL? From where I'm sitting it seems HL management have lost control of (regulated) processes. !!!!!!?

I don't see any change in the performnace of HL. But I do think that your post title represents unecessary scaremogering which could cause concern by worried investors and is not helpful for their business. You've had specific issues with them which doesn't have any basis to suggest the company as a whole might be in trouble, that's an irressponsible leap that is unwarranted.