One Protect charges, unable to cancel policy until they set up there end, big charge

kernow999

Just took car insurance which i need for tomorrow, once you have paid an email confirmation tells you that you are not insured until you upload docs, however it will take them 24 hours to set up, therefore have no insurance cover the next day!! Unable to contact even by the bot, enormous cancellation charge of £75, unfair, i would not of taken it out if cover for the next day was not provided, i bet i get nowhere with this lot. Any thoughts appreciated

Gerri_

We have tried most of the day to cancel a renewal notice sent by One-Direct. The chatbot directed to does not allow for anything more than renewal update questions. There are no options open on the site for cancellations, even with a direct link from an email sent regarding renewal and little to no further information available, such as a telephone or email option. Are there laws governing consumer rights of access to cancellation of an insurance policy on submission of a company's renewal document, and are they enforceable when the preceding policy is purchased online?

sheramber

“How do I cancel my policy?

We’re sorry to hear you’re thinking of cancelling. If your circumstances have changed and you’d like to cancel, you can easily do so through the customer portal.”

https://www.onedirectinsurance.co.uk/policy-documents/