Does eBay live chat work on a weekend or do they take weekends off?

B0bbyEwing

I have an issue with an item I bought. It's a 2 part thing & the first part was fine but I came to use the second part yesterday & discovered it was broken.

I only have a few days left before the returns window closes. I contacted the seller immediately but they're out of office until after the returns window closes.

So I contacted eBay via the live chat & the only contact option I get with an agent is a call. Chatting via the messaging service isn't given as an option.

I don't want a call. I want the messaging service.

I'll take a call if it's literally the only option available but if it's that the messaging service is shut down at weekends then I'll hold off until tomorrow & go via the messaging service. 

soolin

B0bbyEwing said:

I have an issue with an item I bought. It's a 2 part thing & the first part was fine but I came to use the second part yesterday & discovered it was broken.

I only have a few days left before the returns window closes. I contacted the seller immediately but they're out of office until after the returns window closes.

So I contacted eBay via the live chat & the only contact option I get with an agent is a call. Chatting via the messaging service isn't given as an option.

I don't want a call. I want the messaging service.

I'll take a call if it's literally the only option available but if it's that the messaging service is shut down at weekends then I'll hold off until tomorrow & go via the messaging service. 

I wouldn’t bother contacting eBay , your option is to open a case and get seller to send a pre paid tracked label and return item for a full refund. I’m not sure what else can really be expected, if you were looking for a partial refund then you can open the case and request that in the message thread, but seller can refuse and insist on paying for the return. 

cactusdust

The eBay live chat people will annoy you more, I promise.