Trading212.com online problem -what's it all about?

rufford155

Following the tip in today's weekly email - Free £50 of shares if you invest £100 - I went to the Trading212.com website on my laptop but I was stopped in my tracks.
The page the opened stated "Our systems had detected an unusual amount of traffic from your IP address."
It further stated "Your browser is out of date. Update your browser to view this site properly."
Both of these suggestions are complete rubbish.
Now I'm suspicious and in need assurance that they are not scammers.

Woodstok2000

They're not scammers. I have a couple of investments with them and have never had any issues with depositing/withdrawing money. They are registered with the FCA.

wmb194

rufford155 said:

Following the tip in today's weekly email - Free £50 of shares if you invest £100 - I went to the Trading212.com website on my laptop but I was stopped in my tracks.
The page the opened stated "Our systems had detected an unusual amount of traffic from your IP address."
It further stated "Your browser is out of date. Update your browser to view this site properly."
Both of these suggestions are complete rubbish.
Now I'm suspicious and in need assurance that they are not scammers.

Definitely not a scam. Which browser are you using and are you using lots of extensions? Try it with a vanilla version of Chrome.

Ayr_Rage

Working fine on Chrome and MS Edge, the IP problem can often occur if using a VPN.

T212 is not a scam.

danco

I assume you went to their actual site. Sometimes search engines can suggest a fake site. Unlikely but not impossible.

rufford155

Thanks for all your replies.
I did not use a search engine, went direct to Trading212.com.
I was not using a VPN.
I was using Brave browser and will stick with it as it is the most private.
I hate Chrome as it is the least private and Edge is only a last resort.
Their message suggests to me that there's something wrong at their end.
If they can't work with Brave they are setting themselves up for suspicion.

booneruk

rufford155 said:

Thanks for all your replies.
I did not use a search engine, went direct to Trading212.com.
I was not using a VPN.
I was using Brave browser and will stick with it as it is the most private.
I hate Chrome as it is the least private and Edge is only a last resort.
Their message suggests to me that there's something wrong at their end.
If they can't work with Brave they are setting themselves up for suspicion.

I use Brave and I've just successfully logged into my T212 account with it. 

It's possible you're using an IP address that has sent malicious traffic to T212 recently and a security layer [such as Cloudflare] is denying you - if so it should be a temporary thing.

You can also on/off your router to try and get a different IP address and try again.

GingerTim

Do you have any extensions running that might be interfering? Like @booneruk, I've just logged in to my account using Brave without any trouble.

rufford155

No, the suggestion that I've sent anything before from my IP address is ridiculous as I have never tried the site before.
(I said this, in effect, in my original post).
However I have had a problem ticking captcha boxes on a couple of sites this week so I think Brave itself might be the problem.
Lo and behold an un-notified update was hiding which demanded a reboot so I will try everything again and report.

booneruk

rufford155 said:

No, the suggestion that I've sent anything before from my IP address is ridiculous as I have never tried the site before.
(I said this, in effect, in my original post).
However I have had a problem ticking captcha boxes on a couple of sites this week so I think Brave itself might be the problem.
Lo and behold an un-notified update was hiding which demanded a reboot so I will try everything again and report.

I wasn't suggesting it was you! You don't have a personal IP address (unless you pay extra and have an ISP who offers static IP addresses). Someone else might have been using it yesterday.

EDIT - also, if an IP address is trusted less by the security layer services I mention (Cloudflare etc), then this could also increase the number of captcha problems (this is why connecting through a VPN gives people captcha issues)

Chief_of_Staffy

Some ISPs have fixed IP by default. My Zen does, but my Fibrus changes quite often.