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Sony Customer Service

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My mother in law bought a Sony Bravia 26" lcd tv earlier this year from Makro. A couple of weeks ago, the picture quality deteriated. She has waited until after Xmas to report it to Sony as she thought that there would possibly a problem getting an engineer to come out over the holiday period. Today she contacted Sony as the tv came with 1 years warranty but was informed that the warranty does not cover call outs for 26" tv's. She asked how she was going to get it repaired & was told to take it to a Sony Centre. My mother in law told the customer service adviser that she is a pensioner & doesn't drive & couldn't possibly carry the tv on a bus. The reply that she got was "you should have purchased a 32" tv". Local tv repair companies will not service Sony tv's. She has however been paying for a 5 year extended warranty but this does not come into effect until the 1 year warranty expires so now she will have to put up with the bad picture until she can claim on the new warranty.:mad:

Comments

  • KILL_BILL
    KILL_BILL Posts: 2,183 Forumite
    if the item is faulty then it can either be replaced or refunded via the shop that she got it from - get her to contact them to deal with

    her contract in the first place is with makro despite the fact that it is a sony product
  • Butlers1982
    Butlers1982 Posts: 3,286 Forumite
    lcd tv earlier this year from Makro

    Does that mean its only 5 days old? or was it bought last year:p

    If its only five days old take it back to Macro
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