We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Sony Customer Service
Options

nlwsaint
Posts: 137 Forumite
My mother in law bought a Sony Bravia 26" lcd tv earlier this year from Makro. A couple of weeks ago, the picture quality deteriated. She has waited until after Xmas to report it to Sony as she thought that there would possibly a problem getting an engineer to come out over the holiday period. Today she contacted Sony as the tv came with 1 years warranty but was informed that the warranty does not cover call outs for 26" tv's. She asked how she was going to get it repaired & was told to take it to a Sony Centre. My mother in law told the customer service adviser that she is a pensioner & doesn't drive & couldn't possibly carry the tv on a bus. The reply that she got was "you should have purchased a 32" tv". Local tv repair companies will not service Sony tv's. She has however been paying for a 5 year extended warranty but this does not come into effect until the 1 year warranty expires so now she will have to put up with the bad picture until she can claim on the new warranty.:mad:
0
Comments
-
if the item is faulty then it can either be replaced or refunded via the shop that she got it from - get her to contact them to deal with
her contract in the first place is with makro despite the fact that it is a sony product0 -
lcd tv earlier this year from Makro
Does that mean its only 5 days old? or was it bought last year:p
If its only five days old take it back to Macro0
This discussion has been closed.
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 350.9K Banking & Borrowing
- 253.1K Reduce Debt & Boost Income
- 453.5K Spending & Discounts
- 243.9K Work, Benefits & Business
- 598.8K Mortgages, Homes & Bills
- 176.9K Life & Family
- 257.2K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards