Euro Car Parks Final Notification – Paid via JustPark, On-Site Signage Covered 48 Hours

themonaleo

Hi all,
I’m looking for advice on a Euro Car Parks (ECP) charge that has now reached a Final Notification, which I believe is fundamentally flawed due to misleading pricing and conflicting information between JustPark and the on-site signage.

Facts / timeline:

• Parking took place in 2025

• I paid for parking in advance via JustPark

• On the app, I selected a stay of 1 day + approx. 4.5 hours

• Due to train delays, I returned around 30 minutes later than the time entered in the app

• Euro Car Parks allege an overstay of 30 minutes

Key issue: signage vs app pricing

• The on-site signage at the car park clearly stated a daily rate (per 24 hours)

• JustPark’s own location photos show pricing of £5.50 per 24 hours

• Google Maps shows £6.50 per 24 hours

• When I arrived, a new sign was in place stating £7 per 24 hours

• I paid over £14 via JustPark, which clearly covers 48 hours of parking under the advertised on-site tariff

Therefore:

• While the JustPark app session time ended 30 minutes earlier than my exit,

• The actual payment made covered well within a 48-hour period according to the car park’s own signage

Correspondence so far:

• I explained this to Euro Car Parks, including that:

  • The payment amount exceeded the 48-hour tariff

  • The on-site signage advertised a daily rate, not a fixed session end time

• Euro Car Parks dismissed this and maintained the charge, relying solely on the app’s stated end time and ignoring the tariff actually paid and displayed at the location

My concerns:

1. Primacy of signage – the contract terms displayed at the car park indicate a 24-hour tariff, which my payment fully covered

2. Misrepresentation of pricing – JustPark displays outdated/incorrect tariff information (£5.50 / £6.50) while the actual signage was £7

3. I paid more than enough to cover the entire stay, including the alleged overstay

4. The charge appears to be based on an arbitrary app session time rather than the consideration actually paid

Questions:

• Is this a strong signage-based defence if this proceeds to a Letter Before Claim or court?

• Is there any obligation to adhere to the app’s stated end time when the payment amount clearly covers a longer period under the displayed tariff?

I have photos showing:

• JustPark’s photo listing with the daily rate (not what they charged me)

• Google Maps photo showing another tariff

• The on-site signage I saw was £7 per 24 hours and it is what I paid.

Any guidance on next steps would be much appreciated.

Thanks.

Here is the notice i got from Euro Car parks after i appealed. 

Just Park Photo:


Google Photo: