Euro Car Parks Final Notification – Paid via JustPark, On-Site Signage Covered 48 Hours

themonaleo

Hi all,
I’m looking for advice on a Euro Car Parks (ECP) charge that has now reached a Final Notification, which I believe is fundamentally flawed due to misleading pricing and conflicting information between JustPark and the on-site signage.

Facts / timeline:

• Parking took place in 2025

• I paid for parking in advance via JustPark

• On the app, I selected a stay of 1 day + approx. 4.5 hours

• Due to train delays, I returned around 30 minutes later than the time entered in the app

• Euro Car Parks allege an overstay of 30 minutes

Key issue: signage vs app pricing

• The on-site signage at the car park clearly stated a daily rate (per 24 hours)

• JustPark’s own location photos show pricing of £5.50 per 24 hours

• Google Maps shows £6.50 per 24 hours

• When I arrived, a new sign was in place stating £7 per 24 hours

• I paid over £14 via JustPark, which clearly covers 48 hours of parking under the advertised on-site tariff

Therefore:

• While the JustPark app session time ended 30 minutes earlier than my exit,

• The actual payment made covered well within a 48-hour period according to the car park’s own signage

Correspondence so far:

• I explained this to Euro Car Parks, including that:

  • The payment amount exceeded the 48-hour tariff

  • The on-site signage advertised a daily rate, not a fixed session end time

• Euro Car Parks dismissed this and maintained the charge, relying solely on the app’s stated end time and ignoring the tariff actually paid and displayed at the location

My concerns:

1. Primacy of signage – the contract terms displayed at the car park indicate a 24-hour tariff, which my payment fully covered

2. Misrepresentation of pricing – JustPark displays outdated/incorrect tariff information (£5.50 / £6.50) while the actual signage was £7

3. I paid more than enough to cover the entire stay, including the alleged overstay

4. The charge appears to be based on an arbitrary app session time rather than the consideration actually paid

Questions:

• Is this a strong signage-based defence if this proceeds to a Letter Before Claim or court?

• Is there any obligation to adhere to the app’s stated end time when the payment amount clearly covers a longer period under the displayed tariff?

I have photos showing:

• JustPark’s photo listing with the daily rate (not what they charged me)

• Google Maps photo showing another tariff

• The on-site signage I saw was £7 per 24 hours and it is what I paid.

Any guidance on next steps would be much appreciated.

Thanks.

Here is the notice i got from Euro Car parks after i appealed. 

Just Park Photo:


Google Photo:

Woodstok2000

Google maps photos are irrelevant as they could be from years ago. Can you show there were different signs/pricing in place on the day you parked there ( or soon after)?

James_Poisson

What a confusing load of old tosh, what exactly is a "day rate" as apposed to a "24hour rate" they seem to have created the whole set up to confuse and catch people out.

I would hazard a guess they are trying on the actual time you originally booked on the app scam as apposed to the time you actually bought.

Well you could try a POPLA appeal based on dated evidence of conflicting signage (forget google maps unless the date corresponds to the event) or just ignore the dimwits and their follow up debt collectors rubbish. 

Car1980

Contract offered at payment trumps signage on-site.

See https://en.wikipedia.org/wiki/Thornton_v_Shoe_Lane_Parking_Ltd

Try and book again on the app without actually paying and take screenshots.

Gr1pr

If this ever got to a Money Claim,  via DCB LEGAL 

You would use the template defence in the defence template thread in announcements,  little of the story

Follow the 8 steps in the defence template thread 

Draft your WS plus Exhibits bundle using the information above 

Check if they pay the hearing fee by the court order deadline,  or 
Checking your email inbox and spam folders for their N279 discontinuation document before the fee deadline 

We expect that they would discontinue, leaving you feeling annoyed,  frustrated and wondering why it all happened 

You will probably never know if you were right,  you will assume that you were 

Coupon-mad

Answer: yes you will win because it will be discontinued regardless. No risk. Carry on.