Sound has stopped working on Laptop

faringdon

Hi,
I have a Huawei Matebook D laptop running windows 11. I've had this for several years. Recently, when i plugged headphones in, it only played sound out of one earpiece...i changed headphones and it  was the same...so i went hunting around in Device Manager etc, and the  Settings->Sound area, and i clicked a few things...and now i have no sound at all from the laptop.

It says it is using the "Nahimic mirroring device" to play sound, and i can see that in the Device manager, and have gone "update drivers" but to no avail.

I seem to remember it used to use "Realtek Audio" to play sound...but i cant see Realtek Audio in the Device Manager any more.

Strangely, if i connect up a monitor via the HDMI port, and plug headphones into that, then i can hear sound. But not otherwise.


Very grateful for any ideas?

TadleyBaggie

Probably a faulty headphone socket on the laptop.

fwor

TadleyBaggie said:

Probably a faulty headphone socket on the laptop.

Almost certainly so. The clue is the fact that you temporarily had only one channel. This is much more likely to be a hardware fault (in the socket) than a software problem.

flaneurs_lobster

Agree, probably dodgy socket. Can you try Bluetooth headphones? If they work it would confirm iffy hardware.

Could try Googling the various ways of cleaning out your socket just in case it's just GP crap in there, often happens when the laptop is used on soft furnishings.

faringdon

Thanks...but the laptop's own speakers are not working. This is the main problem.

The attached is the Device Manager. I have clicked "update driver" for all those but to no avail.

flaneurs_lobster

Right click the speaker icon on the taskbar, take the 'Troubleshoot sound problems' option.

Vitor

Nahimic is audio enhancement software. It installs a “mirroring device” which is not meant to be your primary output. When Windows decides that this ghost device is “the best choice”, audio goes nowhere. Try disabling Hahimic and rebooting 

faringdon

"Right click the speaker icon on the taskbar, take the 'Troubleshoot sound problems' option." ..Thanks, done that, it doesnt help unfortunately.

faringdon

I also disabled the "Nahimic mirroring device" but again, i still have no sound

gefnew

Have a read of this see if will assist you.
No sound comes from my computer speakers or external speakers | HUAWEI Support Global

Cisco001

If it is a doggy socket, you could spend £5 for a usb to 3.5mm jack audio adaptor