Intelligence Finance migration to Bank of Scotland completely ballsed up.

mwaawm

Anyone else experiencing the pleasure of having offset savings and mortgage accounts  migrated from Intelligence Finance to Bank of Scotland?
The experience to date has been an appalling joke and inspired no confidence in this bank at all and I will be cutting ties and getting my money out ASAP. Here's a list of issues experienced:
1. No closing balance provided in writing or electronically from intelligence finance to date even though they closed my accounts back on 17th November
2. They had my telephone contact details wrong so couldn't send me my online banking activation code and I had to request they post it and then await 3 days for it to arrive
3. They are currently unable to display my mortgage balance in either their online banking platform or their banking app
4. Having activated the online banking once i received the activation code in the post I corrected the phone contact details and then also phoned them to get an up to date mortgage balance, once I subsequently tried logging into online banking again it states my contact details need updating and I can do this by phoning them or gong into a branch. Phone them and they are unable to give me access say that as I've updated the details online this can take up to 3 days to take effect so again I remain locked out of my accounts.

Wasted a good hour of my day on this and lost interest due to money been sat in an offset account that I wanted to transfer into a savings account I hold elsewhere.

Eyeful

I left IF years ago when things started change. From what you post it appears, I was correct to do so.   

mwaawm

Eyeful said:

I left IF years ago when things started change. From what you post it appears, I was correct to do so.   

Yeah I regret not doing the same, in fact should have just paid it off as have no early repayment penalty and had been managing the offset to mirror my actual mortgage for past few years but thought a couple of more years till it is actually due and I might need the money for something in the meantime so didnt.

Maegi

As for appropriate compensation, they'll likely reimburse you with some extra ontop for the inconvenience.
Hasn't IF been part of Bank of Scotland for years?

WillPS

Maegi said:

As for appropriate compensation, they'll likely reimburse you with some extra ontop for the inconvenience.
Hasn't IF been part of Bank of Scotland for years?

IF was an HBOS product from launch. It was closed for new applications not long after being taken over by Lloyds TSB.

I never used them but AIUI IF was always accessed via their own online platform and was (up to now) not moved on to the same platform used by Lloyds Bank, unlike Halifax and BOS.

Renfrewman

Intelligent Finance surely?

Maegi

WillPS said:

Maegi said:

As for appropriate compensation, they'll likely reimburse you with some extra ontop for the inconvenience.
Hasn't IF been part of Bank of Scotland for years?

IF was an HBOS product from launch. It was closed for new applications not long after being taken over by Lloyds TSB.

I never used them but AIUI IF was always accessed via their own online platform and was (up to now) not moved on to the same platform used by Lloyds Bank, unlike Halifax and BOS.

Halifax actually begun setting up IF prior to the whole HBOS debacle.
IF has been part of Bank of Scotland since circa 2007 

bubieyehyeh

I got my final Dumb Finance statement in the post today.

Flying_Doctor

An absolute shambles. They ''lost'' £50k of offset finances of mine!!! 26 people spoken to over 8 weeks. 3 branch visits (lasting up to 2 1/2 hours each time.) Over 8 hours of my life wasted. Complaint registered. Letter arrives 4 weeks later to say it has NOW been registered!!!! Bank of Scotland ? More like Bank of S....

mwaawm

Well one of their complaints team has been in touch and apologised but also flagged they still are unable to give an indicative date for when the online banking issues will be fixed for these migrated accounts. They have given me £100 compensation as a gesture of goodwill which is better than nothing I suppose. What gets me is this institution has form when comes to IT failures and was in fact fined £56million for its IT failures back in 2012 so you'd think they would learn. Then again when it comes to the wonderful world of IT there are few industries riddled with as many snake oil selling charlatans as the tech sector so this type of balls up with zero accountability is sadly unsurprising.

eskbanker

mwaawm said:

...this institution has form when comes to IT failures and was in fact fined £56million for its IT failures back in 2012 so you'd think they would learn...

Not a fact at all, unless you're referring to a different but highly coincidental issue - the bank fined £56m for IT failures in 2012 was the separate and entirely unrelated Royal Bank of Scotland, not Bank of Scotland:

https://www.moneysavingexpert.com/news/2014/11/rbs-fined-56m-over-it-meltdown/