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POFA and PCN

Hi all, I have hired a car for 2 weeks in which I parked and with a good faith tried to pay for parking charge but the meter was out of order so neither cash nor card payments can be made and it’s proven in their evidences of pictures they have taken that the meter is out of order !! I was then issued with a parking fine which I see completely not fair and pure stupid greed. They sent me a letter after the hiring company passed them my details and it’s addressed to me without any other documentation like rental agreement or anything like this. Any advice please?

if I’m not mistaken, they are not POFA compliant and I actually worry about my rental company to pass them the papers as I’m not sure if the rental company know what they are doing.

Also, where’s the template that I can draft to send it to them please? And If I refused to say who was the driver, can they still take me to court or send bailiffs to me?
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