Euro Car Parks (ECP) Eastgate Basildon Shopping Centre

desjazz

Hi All,

I'm looking for a bit of help with the next stage of my appeal. Here's the previous history:

11/11/2025 - Received NTK (Date of Event 31/10/2025 / Date Issued 05/11/2025) - see NTK here
12/11/2025 - Complained to Retailer and was auto-directed to go to ECP's appeal process
12/11/2025 - Appealed via ECP using the template highlighted in the Newbies page, here, as below:

"I dispute the parking charge as vehicle keeper. I deny liability or contractual agreement and will lodge a complaint about your predatory conduct with the landowner. I make no admission of the driver; no assumptions can be drawn. Because the PCN is vague, I request a full explanation and evidence. Provide a close‑up photo of the sign at the alleged location on the relevant date and images of the vehicle. If the claim involves a PDT machine, supply the payment records showing partial VRNs and explain why the PCN was issued, as the Notice is unclear. If the claim concerns an alleged overstay of minutes, supply evidence of the actual grace period agreed by the landowner. I trust you will resolve this promptly and refund any unjust charges. Please confirm receipt of this appeal."

05/12/2025 - Received rejection from ECP - see here

I'm now planning to do a POPLA appeal. From reading the extensive Newbies info, I've found a similar claim here and have used this one as the basis for my appeal.

Can you take a look at what I have and provide any further guidance, please?

I've hastily cut the docs down from the original 29 pages to 17 and have this so far.

Gr1pr

desjazz said:

Hi All,

I'm looking for a bit of help with the next stage of my appeal. Here's the previous history:

11/11/2025 - Received NTK (Date of Event 31/10/2025 / Date Issued 05/11/2025) - see NTK here

12/11/2025 - Complained to Retailer and was auto-directed to go to ECP's appeal process

12/11/2025 - Appealed via ECP using the template highlighted in the Newbies page, here, as below:

"I dispute the parking charge as vehicle keeper. I deny liability or contractual agreement and will lodge a complaint about your predatory conduct with the landowner. I make no admission of the driver; no assumptions can be drawn. Because the PCN is vague, I request a full explanation and evidence. Provide a close‑up photo of the sign at the alleged location on the relevant date and images of the vehicle. If the claim involves a PDT machine, supply the payment records showing partial VRNs and explain why the PCN was issued, as the Notice is unclear. If the claim concerns an alleged overstay of minutes, supply evidence of the actual grace period agreed by the landowner. I trust you will resolve this promptly and refund any unjust charges. Please confirm receipt of this appeal."

05/12/2025 - Received rejection from ECP - see here

I'm now planning to do a POPLA appeal. From reading the extensive Newbies info, I've found a similar claim here and have used this one as the basis for my appeal.

Can you take a look at what I have and provide any further guidance, please?

I've hastily cut the docs down from the original 29 pages to 17 and have this so far.

Incorrect,  plan A is always to complain about the pcn to the landowner or retail park management company,  not the retailer, especially as its a shopping centre,  with multiple retailers,  so whichever retailer you complained to gave you a template fob off

Plan A is still a better option than plan C that you are proposing 

What do the signs say  ? Because they say that the vehicle was on site for 122 minutes with no valid payment or permit,  seems to me that it's a pay and display park, so was full payment made   ?

The appeal you base your popla appeal on is 7 years old, 2018, so the BPA Code of Practice has changed at least twice since, so ECP are basing their arguments on the current Code of Practice from a year ago 

The NTK PCN letter was issued 5 days after the incident date so well within POFA2012 and was presumed delivered 2 business days later , regardless of its subsequent delivery date

desjazz

Gr1pr said:

desjazz said:

Hi All,

I'm looking for a bit of help with the next stage of my appeal. Here's the previous history:

11/11/2025 - Received NTK (Date of Event 31/10/2025 / Date Issued 05/11/2025) - see NTK here

12/11/2025 - Complained to Retailer and was auto-directed to go to ECP's appeal process

12/11/2025 - Appealed via ECP using the template highlighted in the Newbies page, here, as below:

"I dispute the parking charge as vehicle keeper. I deny liability or contractual agreement and will lodge a complaint about your predatory conduct with the landowner. I make no admission of the driver; no assumptions can be drawn. Because the PCN is vague, I request a full explanation and evidence. Provide a close‑up photo of the sign at the alleged location on the relevant date and images of the vehicle. If the claim involves a PDT machine, supply the payment records showing partial VRNs and explain why the PCN was issued, as the Notice is unclear. If the claim concerns an alleged overstay of minutes, supply evidence of the actual grace period agreed by the landowner. I trust you will resolve this promptly and refund any unjust charges. Please confirm receipt of this appeal."

05/12/2025 - Received rejection from ECP - see here

I'm now planning to do a POPLA appeal. From reading the extensive Newbies info, I've found a similar claim here and have used this one as the basis for my appeal.

Can you take a look at what I have and provide any further guidance, please?

I've hastily cut the docs down from the original 29 pages to 17 and have this so far.

Incorrect,  plan A is always to complain about the pcn to the landowner or retail park management company,  not the retailer, especially as its a shopping centre,  with multiple retailers,  so whichever retailer you complained to gave you a template fob off

Plan A is still a better option than plan C that you are proposing 

Thanks, @Gr1pr, I can find the landowner and give that complaint another shot. I'll review the timescales for any POPLA appeal so I do that without losing the POPLA appeal approach as the plan C, as you say, then.

Gr1pr

Bin that old popla appeal and start from scratch,  anything in the last year, not 7 years, read my reply again because I added more details,  and AI says

The Galliard DVS Joint Venture successfully completed the purchase of the Eastgate Shopping Centre in Basildon, Essex in March 2023.

Google says

https://eastgateshoppingcentre.com/privacy/