MONZO

alanpg1980

Reading a few things in here about mono some saying I have no issues some saying other things like two sides to a story. Here’s mine, I opened a monzo account not long ago, I have a Santander for my main earnings to go into and most detect debits, my monzo is gonna have my small family business earnings go into it and possibly set up a few direct debits up, I put £350 into the account for first time and immediately had it frozen on me telling me I now have to send proof of address as they investigate my account. I’m 4 days into this and it’s still frozen and the team say nothing more that we’re investigating. Investigating what , there’s nothing to investigate, you had my details when I opened my account, now I can access funds that belong to me and my family. How long is a piece of string till I get my money, definately closing the account after they release the account

steven141

Did you open a business account? If you are using a personal account for business funds it may be against their terms and conditions but I'm not sure why £350 would be flagged.

Isthisforreal99

4 days is nothing with these things but as above if it's a personal account used dor business you may find the account being closed very soon.

Chief_of_Staffy

"I put £350 into the account" Perhaps that's it. It's a bit weird to put money into your own business account. That said, a competent system would enable resolution within minutes.

born_again

Chief_of_Staffy said:

"I put £350 into the account" Perhaps that's it. It's a bit weird to put money into your own business account. That said, a competent system would enable resolution within minutes.

These types of issues are handled by people not machines.

had it frozen on me telling me I now have to send proof of address as they investigate my account. I’m 4 days into this and it’s still frozen and the team say nothing more that we’re investigating. Investigating what , there’s nothing to investigate, you had my details when I opened my account,

So has OP sent the details requested?
Clearly something has not matched up in the original system check on opening account & thrown it out to a real person to check, which is normal process.

Chief_of_Staffy

born_again said:

Chief_of_Staffy said:

"I put £350 into the account" Perhaps that's it. It's a bit weird to put money into your own business account. That said, a competent system would enable resolution within minutes.

These types of issues are handled by people not machines.

Indeed, which is why I said a competent system would enable resolution, not effect.