Monzo's Double Payday feature gives smaller prizes to lower salaried customers

mwarby

I do find it a bit odd that the type of bank transfer your employer uses matters. As far as I know my employer uses future dated faster payments, certainly never been offered to claim it early(although that's no great loss IMHO)

Rob5342

mwarby said:

I do find it a bit odd that the type of bank transfer your employer uses matters. As far as I know my employer uses future dated faster payments, certainly never been offered to claim it early(although that's no great loss IMHO)

It's not really odd, a faster payment is completed very quickly and the recipient bank won't have any knowledge of the payment prior to the sender bank sending it. Bacs payments take days to go through so the recipient bank can see it coming days in advance. All banks can see it coming in advance and most wait until the very end day to credit it. Monzo give the option to claim it early because they think it's unlikely to be reversed by that point.

I can see mine coming as a greyed out transaction and if I tap that it gives information about claiming it early. 

Ergates

j.p said:

I don't know about others, but I personally find Monzo's Tone of Voice policy extremely repellent.

Monzo tone of voice

Which part, in particular, do you find "extremely repellent" ?

That's a pretty strong emotion, so it should be quite easy for you to identify which bit elicits that level of response.

Ergates

j.p said:

I don't know about others, but I personally find Monzo's Tone of Voice policy extremely repellent.

Monzo tone of voice

You mean to say you're not slavering at the mouth to bank with an institution that "transforms the mundane with moments of unexpected delight" and "avoids things like gendered or ableist language, cultural appropriation, or terms that have a history rooted in structural racism"? Next you'll be telling me you just want decent customer service and the ability to spend your own money.

Which aspect of avoiding "things like gendered or ableist language, cultural appropriation, or terms that have a history rooted in structural racism"  conflicts with good customer service?

That seems a very strange (almost suspicious) part of that page to pick out.   Are you upset that they're showing consideration to people other than yourself?

flaneurs_lobster

Ergates said:

j.p said:

I don't know about others, but I personally find Monzo's Tone of Voice policy extremely repellent.

Monzo tone of voice

You mean to say you're not slavering at the mouth to bank with an institution that "transforms the mundane with moments of unexpected delight" and "avoids things like gendered or ableist language, cultural appropriation, or terms that have a history rooted in structural racism"? Next you'll be telling me you just want decent customer service and the ability to spend your own money.

Which aspect of avoiding "things like gendered or ableist language, cultural appropriation, or terms that have a history rooted in structural racism"  conflicts with good customer service.

That seems a very strange (almost suspicious) part of that page to pick out.   Are you upset that they're showing consideration to people other than yourself?

I'd like to agree and argue the point further, but it would necessitate discussing politics which is, of course, disallowed. 

Chief_of_Staffy

Ergates said:

j.p said:

I don't know about others, but I personally find Monzo's Tone of Voice policy extremely repellent.

Monzo tone of voice

You mean to say you're not slavering at the mouth to bank with an institution that "transforms the mundane with moments of unexpected delight" and "avoids things like gendered or ableist language, cultural appropriation, or terms that have a history rooted in structural racism"? Next you'll be telling me you just want decent customer service and the ability to spend your own money.

Which aspect of avoiding "things like gendered or ableist language, cultural appropriation, or terms that have a history rooted in structural racism"  conflicts with good customer service?

That seems a very strange (almost suspicious) part of that page to pick out.   Are you upset that they're showing consideration to people other than yourself?

Highly suspicious, yes. Give me a moment to remove my jackboots and I'll respond.

Could it be the patronising, self-congratulatory, Chat-GPT slop that is broadly irrelevant in a financial customer service scenario and only included to appeal to those unthinking enough to get a warm glow from such saccharine buzzword bingo?

mwarby

Rob5342 said:

mwarby said:

I do find it a bit odd that the type of bank transfer your employer uses matters. As far as I know my employer uses future dated faster payments, certainly never been offered to claim it early(although that's no great loss IMHO)

It's not really odd, a faster payment is completed very quickly and the recipient bank won't have any knowledge of the payment prior to the sender bank sending it. Bacs payments take days to go through so the recipient bank can see it coming days in advance. All banks can see it coming in advance and most wait until the very end day to credit it. Monzo give the option to claim it early because they think it's unlikely to be reversed by that point.

I can see mine coming as a greyed out transaction and if I tap that it gives information about claiming it early. 

I mean it's odd to exclude one type of transfer from the double payroll prize draw, I understand why they can't do the pay early thing

Rob5342

mwarby said:

Rob5342 said:

mwarby said:

I do find it a bit odd that the type of bank transfer your employer uses matters. As far as I know my employer uses future dated faster payments, certainly never been offered to claim it early(although that's no great loss IMHO)

It's not really odd, a faster payment is completed very quickly and the recipient bank won't have any knowledge of the payment prior to the sender bank sending it. Bacs payments take days to go through so the recipient bank can see it coming days in advance. All banks can see it coming in advance and most wait until the very end day to credit it. Monzo give the option to claim it early because they think it's unlikely to be reversed by that point.

I can see mine coming as a greyed out transaction and if I tap that it gives information about claiming it early. 

I mean it's odd to exclude one type of transfer from the double payroll prize draw, I understand why they can't do the pay early thing

Sorry, I misunderstood your comment. Yes, I can't see what difference the method makes to Monzo as they still end up with the money either way. Maybe it's just easier for them to write their software to look for bacs payments as there will be nowhere near as many of them

EarthBoy

Rob5342 said:

mwarby said:

Rob5342 said:

mwarby said:

I do find it a bit odd that the type of bank transfer your employer uses matters. As far as I know my employer uses future dated faster payments, certainly never been offered to claim it early(although that's no great loss IMHO)

It's not really odd, a faster payment is completed very quickly and the recipient bank won't have any knowledge of the payment prior to the sender bank sending it. Bacs payments take days to go through so the recipient bank can see it coming days in advance. All banks can see it coming in advance and most wait until the very end day to credit it. Monzo give the option to claim it early because they think it's unlikely to be reversed by that point.

I can see mine coming as a greyed out transaction and if I tap that it gives information about claiming it early. 

I mean it's odd to exclude one type of transfer from the double payroll prize draw, I understand why they can't do the pay early thing

Sorry, I misunderstood your comment. Yes, I can't see what difference the method makes to Monzo as they still end up with the money either way. Maybe it's just easier for them to write their software to look for bacs payments as there will be nowhere near as many of them

If Monzo counted Faster Payments, how would they distinguish salary payments from large transfers being made just to game the system?

flaneurs_lobster

EarthBoy said:

Rob5342 said:

mwarby said:

Rob5342 said:

mwarby said:

I do find it a bit odd that the type of bank transfer your employer uses matters. As far as I know my employer uses future dated faster payments, certainly never been offered to claim it early(although that's no great loss IMHO)

It's not really odd, a faster payment is completed very quickly and the recipient bank won't have any knowledge of the payment prior to the sender bank sending it. Bacs payments take days to go through so the recipient bank can see it coming days in advance. All banks can see it coming in advance and most wait until the very end day to credit it. Monzo give the option to claim it early because they think it's unlikely to be reversed by that point.

I can see mine coming as a greyed out transaction and if I tap that it gives information about claiming it early. 

I mean it's odd to exclude one type of transfer from the double payroll prize draw, I understand why they can't do the pay early thing

Sorry, I misunderstood your comment. Yes, I can't see what difference the method makes to Monzo as they still end up with the money either way. Maybe it's just easier for them to write their software to look for bacs payments as there will be nowhere near as many of them

If Monzo counted Faster Payments, how would they distinguish salary payments from large transfers being made just to game the system?

I'd turn the question around, why are Monzo trying to identify just salary payments?