NatWest Business Account Suddenly “Unavailable”

Mrmax

Hello,

My 3-year-old NatWest business account has suddenly stopped appearing in online banking. When I log in, it only shows “Your account is unavailable.”

What I’ve tried so far:

• Logged in on both mobile and desktop – same error

• Called customer service repeatedly – told a “central team” will call me but no contact

• Visited a branch – they can’t see any information and say to wait

• Raised a formal complaint – only received a reference number

It has now been 8 days with no explanation and no access to business funds. I need to pay staff and upcoming bills, direct debit, so this is extremely stressful.

My questions:

1. How long can a business account remain “unavailable”?

2. Is my money safe during this?

3. Could this be an AML/compliance review?

4. Can this affect my personal account at another bank?

5. What can I do to get an update faster?

Any advice or similar experiences would be greatly appreciated.

Thank you,