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Amazon Barclaycard payment issue

Morning,

Been over 24 hours now & I still can't pay off my Amazon Barclaycard balance. 

Just tried using online banking as well as the app.

The app just gives a "sorry the request cannot be processed at this time, please try again later" message 

The online account let you pay by an alternative debit card not when you hit confirm payment, absolutely nowt happens.

Doing my head in!

Comments

  • flaneurs_lobster
    flaneurs_lobster Posts: 13,101
    10,000 Posts Seventh Anniversary Photogenic Name Dropper
    Forumite
    edited 7 December 2025 at 10:04AM
    Tried contacting them?

    For direct assistance with your Amazon Barclaycard account, use these contacts:
    • Amazon Barclaycard Customer Services: Call 0800 151 0157 (open Monday-Friday 8am-8pm, Saturday-Sunday 8am-6pm).
    • In the Barclaycard App: Send a secure message from the 'Help' section of the app
  • Morning,

    Been over 24 hours now & I still can't pay off my Amazon Barclaycard balance. 

    Just tried using online banking as well as the app.

    The app just gives a "sorry the request cannot be processed at this time, please try again later" message 

    The online account let you pay by an alternative debit card not when you hit confirm payment, absolutely nowt happens.

    Doing my head in!
    Have all payments cleared, ie not pending.
    I came into this world with nothing and I've got most of it left.
  • All sorted now thanks. 

    Apparently it's a known issue relating to Android devices. The person on chat manually sorted it for me.
  • 35har1old
    35har1old Posts: 2,290
    1,000 Posts Fourth Anniversary Name Dropper
    Forumite
    Morning,

    Been over 24 hours now & I still can't pay off my Amazon Barclaycard balance. 

    Just tried using online banking as well as the app.

    The app just gives a "sorry the request cannot be processed at this time, please try again later" message 

    The online account let you pay by an alternative debit card not when you hit confirm payment, absolutely nowt happens.

    Doing my head in!
    Paid today around 13.30 with no problem online
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