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Amazon Barclaycard payment issue

Morning,

Been over 24 hours now & I still can't pay off my Amazon Barclaycard balance. 

Just tried using online banking as well as the app.

The app just gives a "sorry the request cannot be processed at this time, please try again later" message 

The online account let you pay by an alternative debit card not when you hit confirm payment, absolutely nowt happens.

Doing my head in!

Comments

  • flaneurs_lobster
    flaneurs_lobster Posts: 8,134 Forumite
    Sixth Anniversary 1,000 Posts Photogenic Name Dropper
    edited Today at 10:04AM
    Tried contacting them?

    For direct assistance with your Amazon Barclaycard account, use these contacts:
    • Amazon Barclaycard Customer Services: Call 0800 151 0157 (open Monday-Friday 8am-8pm, Saturday-Sunday 8am-6pm).
    • In the Barclaycard App: Send a secure message from the 'Help' section of the app
  • Shakin_Steve
    Shakin_Steve Posts: 2,824 Forumite
    Ninth Anniversary 1,000 Posts Photogenic Name Dropper
    Morning,

    Been over 24 hours now & I still can't pay off my Amazon Barclaycard balance. 

    Just tried using online banking as well as the app.

    The app just gives a "sorry the request cannot be processed at this time, please try again later" message 

    The online account let you pay by an alternative debit card not when you hit confirm payment, absolutely nowt happens.

    Doing my head in!
    Have all payments cleared, ie not pending.
    I came into this world with nothing and I've got most of it left.
  • SickGroove
    SickGroove Posts: 356 Forumite
    Third Anniversary 100 Posts Name Dropper
    All sorted now thanks. 

    Apparently it's a known issue relating to Android devices. The person on chat manually sorted it for me.
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