Making a claim from Vaillant for incorrect work on boiler.

ApolloHubble

timjim said:

I didn't think Vaillant used Domestic and General as they have their own engineer network 

I rang D&G first and they put me on to Vaillant. Anyway I have now reported it to Gas Safe. The boiler service certificate from last year has the engineer's name and GS number.

born_again

Looking at the boiler service certificate that Vaillant gave to my mother last December, they have ticked the box for 'flue and ventilation is correct'. 

Regulation change over time & last year may have been within the regs. This year it is not.

Our boiler fitted at least 10 years ago. Always gets the not in regs. But it was when fitted & that's what matters.

Undervalued

As above ^^^^^ Plus.....

What expert evidence do you have that this engineer is correct and Vaillant were wrong?

ApolloHubble

Undervalued said:

As above ^^^^^ Plus.....

What expert evidence do you have that this engineer is correct and Vaillant were wrong?

Gas Safe have called me and are meeting me at the property. They seem to think that it should have been done, and they are even inviting Vaillant to attend.........

ApolloHubble

ApolloHubble said:

Undervalued said:

As above ^^^^^ Plus.....

What expert evidence do you have that this engineer is correct and Vaillant were wrong?

Gas Safe have called me and are meeting me at the property. They seem to think that it should have been done, and they are even inviting Vaillant to attend.........

Well Gas Safe have been, Vaillant is at fault. Vaillant apologised profusely and did the work themselves, free of charge of course.