New Capita-run Civil Service Pension Scheme - problems (what a surprise!)

NewtsInThePond

Civil Service World CSP article dated today….

Civil Service Pension Scheme crisis: Data shows uptick in old cases waiting to complete processing

indiasign

Capita delays featured on The One Show tonight - looks like the best way to get our money is to write to Watchdog! 🙁

NewtsInThePond

Thanks for highlighting that @indiasign. Have popped the link in for everyone else here…article starts about 7.30mins in.

The One Show - 23/09/2026 - BBC iPlayer

Golactico

https://forums.moneysavingexpert.com/discussion/comment/82146617#Comment_82146617

Very true. I'm delighted for the families that got their pensions sorted through Watchdog, but it somehow makes it even more frustrating to learn that Capita very evidently have adopted a 'he who shouts loudest gets heard' policy. Very wrong.

ljayljay

https://forums.moneysavingexpert.com/discussion/comment/82146877#Comment_82146877

Agree...also whilst fully supporting the entitlement of the cases discussed, they weren't exactly typical.

For example, the sad case of the terminal cancer patient died just a month after his pension was due. Tragically, with hindsight, the delay in pension was pretty irrelevant. The other case appeared to be about a shortfall on what should have been paid, rather than no pension at all.

I think the programme could have emphasised the many pensioners, with no or little income, & bereaved dependents that haven't been paid or heard anything for months on end.

JamesCoster

Does anyone have experience of how long it takes from returning the forms agreeing to retire to pension payments starting?

I’ve received my paperwork and illustration, just want to know if it’s weeks or months from when I sign on the dotted line and go for it.

ShottsBA

https://forums.moneysavingexpert.com/discussion/comment/82147931#Comment_82147931

I've heard it depends if you're in time to catch the payment run, if you miss it, add another month. Personally, I'd assume the worst.

ljayljay

https://forums.moneysavingexpert.com/discussion/comment/82147931#Comment_82147931

Hopefully someone will be able to answer your question.

Out of interest how long did it take to receive your quote after applying & when is your pension due to be paid from?

534N22

lm still waiting for mine since January. It’s a disgrace. They are holding our rightful money. Having to survive on my wife’s wages and savings.

JamesCoster

https://forums.moneysavingexpert.com/discussion/comment/82148281#Comment_82148281

Ah, so relatively quick then @ShottsBA - two to six weeks or so?