Car damaged in collision whilst at Waves Car Wash

eventhestarsdie

Hello everyone,

I took my car to be cleaned at my local Waves Car Wash in a Tesco car park this afternoon, went off for a little lunchtime walk and when I came back the operators told me that my car had been involved in an accident.
Apparently another driver scraped the bumper whilst the operator was manoeuvring my car, so I now have a massive gouge out of my back bumper. The car is still drive able.
The manager of the car wash gave me his details and suggested I contact a body shop for repair prices and to get in touch with him to cover the costs. 
Apparently the other car involved drove off, and there is CCTV of the incident, but I haven't seen it.

I tried to call my car insurer to ask where I stand, as I was obviously not in the car at the time, but their number cut me off after 15 minutes waiting on hold (Aviva Zero).

I've requested a copy of the CCTV from Waves and also contacted Tesco to ask for the same - Waves are asking for a daft amount of ID to verify my identity already, but hopefully will be able to provide this.

I just wondered if anyone else has been in a similar situation and had any advice?

Waves' website states that their liability is capped at £1,000, but I have no clue about how much a repair is likely to be.
My insurance excess is £150, so if I claimed through the insurance, I'd hope that Waves would at least offer to cover that as the 'moral' thing to do (though I'm not very optimistic about that happening....).

Needless to say, I probably won't be using the same car wash again in the future.

MyRealNameToo

eventhestarsdie said:

Hello everyone,

I took my car to be cleaned at my local Waves Car Wash in a Tesco car park this afternoon, went off for a little lunchtime walk and when I came back the operators told me that my car had been involved in an accident.
Apparently another driver scraped the bumper whilst the operator was manoeuvring my car, so I now have a massive gouge out of my back bumper. The car is still drive able.
The manager of the car wash gave me his details and suggested I contact a body shop for repair prices and to get in touch with him to cover the costs. 
Apparently the other car involved drove off, and there is CCTV of the incident, but I haven't seen it.

I tried to call my car insurer to ask where I stand, as I was obviously not in the car at the time, but their number cut me off after 15 minutes waiting on hold (Aviva Zero).

I've requested a copy of the CCTV from Waves and also contacted Tesco to ask for the same - Waves are asking for a daft amount of ID to verify my identity already, but hopefully will be able to provide this.

I just wondered if anyone else has been in a similar situation and had any advice?

Waves' website states that their liability is capped at £1,000, but I have no clue about how much a repair is likely to be.
My insurance excess is £150, so if I claimed through the insurance, I'd hope that Waves would at least offer to cover that as the 'moral' thing to do (though I'm not very optimistic about that happening....).

Needless to say, I probably won't be using the same car wash again in the future.

Who is at fault for the accident, as far as Waves is concerned? 

Your car was being actively driven by someone not covered by your insurance so your policy will not respond unless the other driver alleges that your vehicle was responsible for the accident in which case they may respond as RTA Insurer but that means you would have to reimburse them given you consented for an uninsured driver to use your vehicle. 

MeteredOut

Presumably the car wash has insurance that covers their drivers/the cars they drive for the period when they move the cars as part of their business?