Monzo app upgrade

etatjcrc

My mum has a Monzo account and the app has always worked on her phone. They have updated the operating system needed for the app but her iPhone won’t update the operating system due to its age. The app is no longer working. 

The issue is that they want her to upgrade her old iPhone but she struggles with her eye sight and the phone she has is the largest screen that we can get. All the newer ones have smaller screens. 

I’m frustrated that her banking app is dictating her getting a new iPhone. 

Any suggestions?

danny13579

You can log in using a web browser using https://web.monzo.com but you're very restricted in what you can do. Monzo is an app based bank. Maybe a tablet such as an iPad may suit your mum better for using Monzo?

Rob5342

If she wants to use any banking app she will have to update her phone sometimes to meet the apps requirements.

Which iPhone does she have? I'm surprised that there is one old enough to not be uogradable that is bigger than any of the later offerings. 

Chief_of_Staffy

Time to move banks to one with slightly less contempt for their customers.

wmb194

etatjcrc said:

My mum has a Monzo account and the app has always worked on her phone. They have updated the operating system needed for the app but her iPhone won’t update the operating system due to its age. The app is no longer working. 

The issue is that they want her to upgrade her old iPhone but she struggles with her eye sight and the phone she has is the largest screen that we can get. All the newer ones have smaller screens. 

I’m frustrated that her banking app is dictating her getting a new iPhone. 

Any suggestions?

Current iPhones should have larger screens. Apple only introduced 6.9 inch screens recently: IIRC the 16 Pro Max from late last year was the first. The 14 Pro Max was 6.5 inches.

iPads will run banking apps. In portrait mode the Monzo app is huge on my 13 inch iPad Pro. You still need a phone to receive text messages but the old one should still work for that.

The current ones:

Rob5342

Chief_of_Staffy said:

Time to move banks to one with slightly less contempt for their customers.

Why does having security requirements show contempt for customers? 

Chief_of_Staffy

Rob5342 said:

Chief_of_Staffy said:

Time to move banks to one with slightly less contempt for their customers.

Why does having security requirements show contempt for customers? 

If you're trying to make out that enforced app usage has any benefit whatsoever to the responsible customer's financial security then trust me, you're talking to the wrong person.

friolento

Chief_of_Staffy said:

Time to move banks to one with slightly less contempt for their customers.

It's nothing really to do with contempt. More about the security features of the phone and its operating system. Using your banking app on an unsupported operating system could/would be extremely dangerous, as well as costly for the banks. Therefore it is the duty of the banks to withdraw support to older version of operating systems.

Theleak250

It’s a digital bank, no branches. Switch to Nationwide if you want to keep it old school. 

Rob5342

Theleak250 said:

It’s a digital bank, no branches. Switch to Nationwide if you want to keep it old school. 

Who said anything about keeping it old school? It sounds like they happy having an account with a modern bank and just don't want to or have to fork out for a new phone.

Nationwide are very old fashioned but even they will have some restrictions on the age of the operating system their app will run on. 

Rob5342

friolento said:

Chief_of_Staffy said:

Time to move banks to one with slightly less contempt for their customers.

It's nothing really to do with contempt. More about the security features of the phone and its operating system. Using your banking app on an unsupported operating system could/would be extremely dangerous, as well as costly for the banks. Therefore it is the duty of the banks to withdraw support to older version of operating systems.

Absolutely, it's like arguing that a garage shows contempt for it's customers for saying your car failed it's mot because the tyres are too worn and forcing you to spend money on new ones.