24/7 Home Rescue still chasing £65 “cancellation fee” after I filed an official complaint with FOS

sheramber

From what I read of their terms if you cancel after having made a claim you are charged the remaining payments due until the end of the contract year. 

Presumably , that is what you are being charged as you have made a claim. 

eskbanker

Dionliu said:

user1977 said:

Are you sure it's covered by the FOS?

Yes, as it is home insurance and they also recommend customers to raise a complaint to FOS for next step.

Seems unlikely that they'd recommend escalation to FOS as such, and instead are more likely to be simply complying with their regulatory obligation to notify complainants of that option.