UKPC via DCB Legal - Response Advice

Pjfclee

Hi all;

Apologies for creating a new thread as I appreciate so much help is already here and I have tried to go through everything, so apologies again if I have missed the answer to the below.

I received a letter from DCB Legal today, dated 27th November.

This is from a parking fine in March where I apparently parked in a place I wasn't allowed too, however the only thing I have ever had from the retail park is a pitch black photo only showing my number plate, nothing else and I genuinely can't remember where I parked.

I've done all the correct appeals up to now and ignored the debt collection letters, however I appreciate I need to reply t this one and wanted to see if the below works:

Also, who should I be sending this too as appreciate ion the newbie thread it mentions finding the solicitors details? 

Thanks in advance.

DCB Legal Ltd
Direct House, Greenwood Drive
Manor Park, Runcorn
Cheshire, WA7 1UG

Re: Response to Letter of Claim – PCN Ref: ####
Your Reference: ####
Date of Letter: 27 November 2025

Dear Sir/Madam,

I write in response to your Letter of Claim dated 27 November 2025 regarding the Parking Charge Notice referenced above.

I deny any liability for the alleged contravention. I have only ever received one image from your client, which shows nothing other than my number plate. Despite requesting further photographs on multiple occasions, none have been provided. This failure to supply adequate evidence does not substantiate the claim.

Furthermore, I have demonstrated that the signage at the location is inadequate and does not meet the required standards for clarity and visibility. I have no recollection of parking incorrectly and never remain beyond the allotted time.

I therefore request that you provide:

• All photographic evidence relied upon for this claim.
• Copies of the signage in place at the site on the date of the alleged contravention, including evidence of positioning and visibility.
• Proof that the signage and terms comply with the relevant codes of practice.

Until this evidence is provided, this matter remains disputed. Please confirm that the case is placed on hold pending full investigation and disclosure of the requested documents.

Should you proceed with court action without providing the requested evidence or fail to consider this dispute properly, I will draw the court’s attention to your failure to comply with the Pre-Action Protocol for Debt Claims.

Yours faithfully,

1505grandad

Who is the claimant?

Pjfclee

Their client is UK parking Control Limited.

Gr1pr

Use the info@ email address for DCB Legal 

Then await a Money Claim 

Definitely not a fine,  magistrates issue fines,  not in these civil cases,  zUkpc Issued a pcn, an invoice 

Pjfclee

That's great, thank you. Is the response OK to send? 

Coupon-mad

Well it's not the recommended version so I can't agree. You do NOT want their evidence!

Pjfclee

Thank you all, very much appreciate your help.
 
I used the post in the newbie thread, apologies I didn't see this earlier. 

I've not heard back from Dcb emailing their info@ address.

They did send an auto response which mentions:

"Should you be in receipt of a letter of claim, please visit xxxx where you will find further information and be able to reply to the form accordingly." 

Should I complete the form on this link too? 

Car1980

Relax. Sometimes they come back with evidence 6+ months later. I've also seen them disappear back into their hole if you ask for evidence and never return to make a claim.

It messes with their modus operandi of minimum effort maximum return.

I'd do nothing and wait.

Pjfclee

Good afternoon all, I've now had this response back..... 

Thank you for all your advice so far. 

We write in response to your correspondence received in our office dated 10/12/2025.

We now respond to the same as follows.

Please find attached all evidence we currently hold on file 

If there are any documents that you have requested, but that are not attached, it is because we have deemed the request to be disproportionate and/or not relevant to the substantive issues in dispute. We respectfully draw your attention to paragraph 2.1(c) of the Protocol and remind you that both parties are expected to act reasonably and proportionately. When parking on private land, the contractual terms of the site are set out on the signs. You are entering a contract and agreeing to the terms by parking and staying on the site. Parking in breach of the terms as stipulated on the signage means that you are then breaking the terms of the contract.

When parking on private land, the contractual terms of the site are set out on the signs. You are entering a contract and agreeing to the terms by parking and staying on the site. Parking in breach of the terms as stipulated on the signage means that you are then breaking the terms of the contract.

The terms and conditions on the signs stated that parking was permitted for vehicles which were authorised to park there, or otherwise a parking charge would be issued. Your vehicle was not authorised at this location for this time and date. The parking charge was issued correctly.

In accordance with the British Parking Association (BPA) Code of Practice, where the Parking Charge (PC) becomes overdue and before Court proceedings have commenced, a reasonable sum may be added for the debt recovery fees which is the £70.00. The correct recovery fees have been added and will not be removed. As such, the outstanding balance of £170.00 remains payable to prevent further action. This would have been made clear in the terms and conditions set out in the signs that additional enforcement costs may be incurred in the event of non-payment.

You now have 30 days from the date of this email/letter to make payment of £170.00. Failure to make payment will result in a Claim being issued against you without any further reference.

Payment can be made via bank transfer to our designated client account: -

Account Name: DCB Legal Ltd Client Account

Sort Code: 20-24-09

Account Number: 60964441

You must quote the correct case reference (C) when making payment. If you do not, we may be unable to correctly allocate the payment. If further action is taken by us as a result of an incorrect reference being quoted, you will be liable for any further fees or costs incurred.

Alternatively, you can contact DCB Legal Ltd on 0203 838 7038 to make payment over the telephone or online at 

Gr1pr

Template reply,  file it, wait for the inevitable N1SDT court claim pack from the CNBC in Northampton using MCOL 

Pjfclee

Thank you and sorry if I've completely missed the template reply? I've looked over a lot of forums and seems like most advice is to now wait for the claim pack.

Apologies, I can't see a template reply for an email such as this one.