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Bank messing up my HTB ISA bonus
dp186
Posts: 4 Newbie
Yesterday I closed my HSBC help to buy ISA in order to buy my first property. I am eligible under all the rules of the scheme. Closing balance over £7000.
Today I received my closing letter from the bank, which states that "The balance of your help to buy ISA is below the minimum requirement to be eligible to claim a bonus".
I call them up and they say that there is a minimum £1600 paid into the account in this tax year to be eligible for a bonus. If this were true, people would only be able to use HTB ISAs between December and March, as you can only put in £200 per month.
They say it's the government's rules and if I don't like it I should "appeal to the government"!
1. I'm certain this is incorrect, does anyone have information otherwise?
2. Assuming I'm correct, how on earth do I get the bank to realise they're wrong and send me a proper closing letter before I complete next Friday?
Thanks for any input...
0
Comments
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Resolved! They called back a few hours later to tell me I was right all along2
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