Missing parcel

Notthesender

I ordered items online from Boots, totalling over £100, and provided my address. A few days later, I received an email stating that my parcel had been delivered. The email included a photo showing my parcel left outside, indicating that no one was home to receive it.

However, I contacted Boots to inform them that the door in the photo was not my door, and I did not recognize it. They responded that they would look into the matter. A couple of days later, I received another email stating that they had spoken to Royal Mail, who confirmed that the parcel had been delivered.

I reiterated that the photo showed a front door I had never seen before. Despite my concerns, Boots informed me that, since Royal Mail had claimed the parcel was delivered, no refund or replacement would be issued, and no further action would be taken. What further action can I take, I have sent 8 emails to Boots explaining this is not my front door but they are just saying Royal mail has confirmed it has been delivered  

powerful_Rogue

Notthesender said:

I ordered items online from Boots, totalling over £100, and provided my address. A few days later, I received an email stating that my parcel had been delivered. The email included a photo showing my parcel left outside, indicating that no one was home to receive it.

However, I contacted Boots to inform them that the door in the photo was not my door, and I did not recognize it. They responded that they would look into the matter. A couple of days later, I received another email stating that they had spoken to Royal Mail, who confirmed that the parcel had been delivered.

I reiterated that the photo showed a front door I had never seen before. Despite my concerns, Boots informed me that, since Royal Mail had claimed the parcel was delivered, no refund or replacement would be issued, and no further action would be taken. What further action can I take, I have sent 8 emails to Boots explaining this is not my front door but they are just saying Royal mail has confirmed it has been delivered  

Letter before action and then small claims court.

If you paid debit card a chargeback would fail as it's deemed delivered, even if it is to the wrong address.

Section 75 via credit card seems unlikely due to the amounts involved,

MyRealNameToo

Notthesender said:

I ordered items online from Boots, totalling over £100, and provided my address. A few days later, I received an email stating that my parcel had been delivered. The email included a photo showing my parcel left outside, indicating that no one was home to receive it.

However, I contacted Boots to inform them that the door in the photo was not my door, and I did not recognize it. They responded that they would look into the matter. A couple of days later, I received another email stating that they had spoken to Royal Mail, who confirmed that the parcel had been delivered.

I reiterated that the photo showed a front door I had never seen before. Despite my concerns, Boots informed me that, since Royal Mail had claimed the parcel was delivered, no refund or replacement would be issued, and no further action would be taken. What further action can I take, I have sent 8 emails to Boots explaining this is not my front door but they are just saying Royal mail has confirmed it has been delivered  

Where is the geolocation pin on the delivery? At the correct address?

the_lunatic_is_in_my_head

Boots are unlikely to go to court if they have a photo of someone else's door, problem is you are stuck dealing with CS who will stick to the script.

As above send a letter before action (templates on Google from sites such as Which or CAB), for the cost of a stamp it's likely to get a result. 

Covered here:

https://www.legislation.gov.uk/ukpga/2015/15/section/29

(1)A sales contract is to be treated as including the following provisions as terms.

(2)The goods remain at the trader's risk until they come into the physical possession of—

(a)the consumer, or

(b)a person identified by the consumer to take possession of the goods.

Left on a door step doesn't count so they should deal with this.