Advice on supplier refusing to refund or exchange shower tray

the_lunatic_is_in_my_head

smuuudge said:

Agree about their T&Cs.

Paid using Apply Pay wiht my Debit card 

Shame it was a credit card as the bank would also be liable under Section 75. 

Hope you manage to get it sorted, pop back if you need more advice  

Alderbank

the_lunatic_is_in_my_head said:

OP if the water is pooling the goods do not conform to the contract in terms of satisfactory quality. Within the first 6 months it is taken the goods do not conform unless the retailer demonstrates otherwise.

Shower trays shouldn't pool water.

Regarding the cost of removal and reinstall, this is damages and either needs to be claimed from the retailer or the bathroom fitter, I would post here:

https://community.screwfix.com/forums/plumbers-talk.2008/

to see what people think on that one. Damages is different to rejecting the goods in that burden of proof is upon yourself.

I have no tradesman qualifications of any kind but I'm a keen DIYer and have fitted a few shower trays in my time (all of which are still working fine!).

I have always done a 'puddle test' before fixing and I thought all competent plumbers did the same. I temporarily connect the drain and use packing pieces to carefully level the top of the tray in all directions with a spirit level. Then I block the drain with a cloth (I believe professionals use a special stopper just for this test), pour water in and mix a few drops of food colour in so that you can see the water. Remove the plug and any puddling at all is immediately visible. If all is OK I mark the walls and fix the tray.

Shower trays are easily distorted by incorrect storage in warehouse or shop. It beggars belief (to me) that your plumber did not do this simple check.

I don't think he did the installation with reasonable care and skill. You should invite him to take out the faulty tray and refit the replacement at his expense accordance with your rights under section 55 of the Consumer Rights Act 2015:
'The trader must do it within a reasonable time and without significant inconvenience to the consumer; and must bear any necessary costs incurred in doing so.'

the_lunatic_is_in_my_head

Alderbank said:

I don't think he did the installation with reasonable care and skill. You should invite him to take out the faulty tray and refit the replacement at his expense accordance with your rights under section 55 of the Consumer Rights Act 2015:
'The trader must do it within a reasonable time and without significant inconvenience to the consumer; and must bear any necessary costs incurred in doing so.'

This is what I wondered, retailer would still be liable for the shower tray itself but possible the fitter is on the hook for swapping over. 

inthesticks

I'm a bathroom Tiler, so coming across badly mishaped or cast shower trays or baths is not uncommon. Not until the shower tray is bedded down level, can you reasonably expect to be aware of deficiencies in the tray. I know for a fact that plumbers will ring up their supplier, report the problem and a swap is done with minimal fuss.
It sounds like your tray supplier is just being unreasonably awkward, but I would expect for you to pay any extra cost to the plumber to take out the old tray and refit a new tray.