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Gas supplier.
I did the Collective Nov26 duel fuel switch from Octopus Energy to British Gas. A few weeks ago I had found out that my Gas supply is with Octopus. Both suppliers is still referring me to the other. I have asked BG to request the switch and they said to ask OE.
I had read the BG customer service is poor but I was not expecting only one of my fuel was switched, and the service I am getting.
I am wondering whether I should still switch my gas to British Gas (due to their service and their October tariff is no longer available) or to other suppliers and my current tariff with EO will end on 2 January 2026.
I will be raising my case with the Ombudsman will take up to 8 weeks to resolve. .
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