Civil Enforcement Ltd - POPLA Appeal Help - Invisible Signage at Night

Le_Kirk

Agree with @Coupon-mad those email address are correct along with complaints@ce-service.co.uk

and claimsmanager@ce-service.co.uk

yamalui

Hi all,

Thanks for the previous comments.

Quick update. I sent my LBA response to CEL's legal team using the robust email template from the guide.

They have replied via email with the following:

• They refused to provide the landowner contract, saying they only have to produce it if the matter goes to court.
• They claim the driver entered during "daylight hours".
• They provided two CCTV stills. The entry still is timestamped 18:46 (which is 1 minute before sunset that day, and the car's headlights are already visibly on, in the image). The exit still is 19:12 and is completely pitch black (no visible light in the car park. Only some light from the trainstation opposite and the car's headlights directed out of the car park).
• They didn't provide contemporaneous photos of the signage. Instead, they just referenced a "site plan" showing street light columns and claimed signs are beneath them, stating they are "capable of being read upon reasonable inspection". They didn't attach a copy of this site plan, nor the photos of the signs.

I am not going to reply to their email as I know I shouldn't get into a pen-pal war. I assume my next step is simply to wait for the County Court Claim form from Northampton to arrive in the post?

Cheers.

Coupon-mad

Yes that is correct.