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Paid Bristol LEZ PCN over the phone but Bristol has no record of this
kayl669
Posts: 5 Forumite
I incurred 2 PCNs due to not paying the congestion charge within the requisite timeframe on a trip into Bristol and then a journey out the following day.
I received a PCN for one of these offenses and paid over the phone due to being away and not having the letter with me. I thought that was the end of it.
Then I received a 2nd PCN for the 2nd offense and was at home at that time and paid online. That was ACTUALLY the end of that one.
The issue I'm facing with Bristol City is that they have apparently lost any records that I made a payment over the phone. Unbelievable! The amount they currently chasing for is now £129 but this will increase within days. I've forwarded the WorldPay receipt I got from this payment to their appeals team which has the PCN reference number on it and clearly states the amount and recipient. But I get little more from the appeals team than "computer says no" on the subject of whether I made a payment to them. Their most recent email claimed I was confused because the payment I'd made was actually on the other PCN - it seems like they can't be bothered to investigate the issue properly.
I did some research into the Traffic Penalty Tribunal service but this seems to relate more to contesting whether or not the PCN should exist at all and not whether or not it was paid.
What would others do at this point? Thanks in advance!
I received a PCN for one of these offenses and paid over the phone due to being away and not having the letter with me. I thought that was the end of it.
Then I received a 2nd PCN for the 2nd offense and was at home at that time and paid online. That was ACTUALLY the end of that one.
The issue I'm facing with Bristol City is that they have apparently lost any records that I made a payment over the phone. Unbelievable! The amount they currently chasing for is now £129 but this will increase within days. I've forwarded the WorldPay receipt I got from this payment to their appeals team which has the PCN reference number on it and clearly states the amount and recipient. But I get little more from the appeals team than "computer says no" on the subject of whether I made a payment to them. Their most recent email claimed I was confused because the payment I'd made was actually on the other PCN - it seems like they can't be bothered to investigate the issue properly.
I did some research into the Traffic Penalty Tribunal service but this seems to relate more to contesting whether or not the PCN should exist at all and not whether or not it was paid.
What would others do at this point? Thanks in advance!
0
Comments
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Personally, I would take the query over to the FTLA parking forum website and post it there after studying the posting requirements first3
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