On line selling of Christmas Tree's

DarrenDrew · 2025-11-26T15:46:57+00:00

This year I decided to purchase a potted christmas tree from a grower, I looked at the web site and the imagery and was happy top proceed. The tree arrived when I was out, it was left out of its box and gthe box was too small, not well sealed and the decorative pot that was discounted to free of charge scratched. I immedialty contacted the supplier, who sent a new pot that was also supplied in a too smaller box and scratched. The real issue for me is that the tree had been clipped to give a shape and had been damaged by lower branch being pulled out of line due to poor packing, transport or both. The tree arrived 20th November and by 25th November I had decided I dint not want the tree as it hand been modified, not as the web imagery, damaged, poorly packed too. I have been told they belie ve the tree looks ok and as its perishable I am not entiteld to a refund. I have also said I am not liable for return costs as its been modified and damaged. I realise its a natural product. In my view it need a year to recover and to look more like a tree shape. The tip of the tree had been clipped to.