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Switch into Fixed Rate
Following Martin's programme last night I checked out the Eon Next 18 month fixed rate, decided I liked it and applied direct to Eon to switch.
Rather surprised to be told by Eon that although my transfer decision wasto choose Eon on the basis of that fix, I would not be guaranteed that rate and that my trransfer would be into their default variable rate. I would only be able to select the fixed rate once the transfer was compoleted next week.
If that rate is pulled between now and then, I will have transferred but not into the rate which prompted that transfer.
Am I misunderstanding the process or does eveyone transfer "blind" in this way?
Makes a bit of a nonsense of rate comparisons if that rate is not "reserved" for you at the time you apply to transfer.
Rather surprised to be told by Eon that although my transfer decision wasto choose Eon on the basis of that fix, I would not be guaranteed that rate and that my trransfer would be into their default variable rate. I would only be able to select the fixed rate once the transfer was compoleted next week.
If that rate is pulled between now and then, I will have transferred but not into the rate which prompted that transfer.
Am I misunderstanding the process or does eveyone transfer "blind" in this way?
Makes a bit of a nonsense of rate comparisons if that rate is not "reserved" for you at the time you apply to transfer.
0
Comments
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Welcome to the forum.Is this a Time of Use tariff that requires a smart meter? If so, they may need to check that they are receiving automatic meter readings. However, if all is OK then they should honour your chosen tariff. Probably just a poorly trained agent.0
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Wholesale prices have fallen sharply in the past week or two so any change might be to your advantage.0
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