Consumer rights advice - medical device

the_lunatic_is_in_my_head

powerful_Rogue said:

the_lunatic_is_in_my_head said:

sheramber said:

You  deal with manufacturer. They replace it  direct to you.

Yiu deal with retailer. Retailer sends it to manufacturer . Manufacturer replaces it back to retailer . Retailer sends replacement to you.

Which option is more efficient? 

Which option guarantees a refund if the repair is bodged or the goods fail again?

What if the manufacturer replaces, more than once I've read on this board "if the manufacturer replaced you can't return it to the retailer as it's not the same thing you purchased" (not sure how true that is) and if manufacturer turns around next time and says "sorry over 1 year old nothing we can do." what then? 

What if the the return shows as delivered but manufacturer says they don't have it and they are based elsewhere? 

There are many concerns that are very unlikely to arise but equally could which would leave the customer in a worse off position of being stuck between the two.

I really don't see any reason the retailer can't simply say "box it up, a courier will collect on x date/here is a pre-paid label and a repaired/refurbished/brand new unit will be with you in x weeks" then it doesn't matter where it goes or what happens as the retailer will be the one who clearly dealt with the matter and the sole point of contact should anything go wrong. 

If you're directed by the retailer then I can't see the issue. The previous threads you mention were about people going straight to the manufacturer and missing out the retailer.

Is that something based on fact or just something that's become ingrained in the forum? 

By all means seems logical, will the retailer take the same view as your advice? 

Terms on Chemist4u look poor, cancellation doesn't comply with CCRs and faulty goods briefly mentioned.

They do say returns for Abbotts are handled by the manufacture, no idea if if it's a marketplace and certain companies are selling direct? 

I guess a potential argument later is better than a guaranteed one now. 

If it can't be repaired and manufacture will just replace it no questions asked in this instance that probably is easier. 

Markdavid1962

My wife uses the  continuous blood glucose monitor (CGM) and the fail rates are high as the CGM last for 14 days, we have contacted the manufacturer 4 times in the last 18 months, the device has a code and everytime we have given them the information and they can see its failed,  a new device has been posted. I suggest you contact the manufacturer, we have purchased the CGM's from various suppliers and its been the same response

MyRealNameToo

the_lunatic_is_in_my_head said:
They do say returns for Abbotts are handled by the manufacture, no idea if if it's a marketplace and certain companies are selling direct? 

I guess a potential argument later is better than a guaranteed one now. 

If it can't be repaired and manufacture will just replace it no questions asked in this instance that probably is easier. 

Not a market place and dont believe Abbotts offer drop shipping. Certainly the ones I've bought not from Abbott took longer to arrive and came in fully branded packaging from the pharmacy inc the pharmacy's address as the "sender" - drop shippers would normally have undeliverable goods etc returned directly to them rather than theoretical seller. 

Jumblebumble

sheramber said:

You  deal with manufacturer. They replace it  direct to you.

Yiu deal with retailer. Retailer sends it to manufacturer . Manufacturer replaces it back to retailer . Retailer sends replacement to you.

Which option is more efficient? 

That depends on whether the OP is willing to risk that the manufacturer replaces the item and then it goes wrong again and the manufacturer refusesd to assist and the retailer can  wash their hands of it because the OP no longer can produce the item the retailer sold.

Ergates

Jumblebumble said:

sheramber said:

You  deal with manufacturer. They replace it  direct to you.

Yiu deal with retailer. Retailer sends it to manufacturer . Manufacturer replaces it back to retailer . Retailer sends replacement to you.

Which option is more efficient? 

That depends on whether the OP is willing to risk that the manufacturer replaces the item and then it goes wrong again and the manufacturer refusesd to assist and the retailer can  wash their hands of it because the OP no longer can produce the item the retailer sold.

Except the OP spoke to the retailer first and they said "Go to the manufacturer", so that can't make that argument now.

noitsnotme

Jumblebumble said:

sheramber said:

You  deal with manufacturer. They replace it  direct to you.

Yiu deal with retailer. Retailer sends it to manufacturer . Manufacturer replaces it back to retailer . Retailer sends replacement to you.

Which option is more efficient? 

That depends on whether the OP is willing to risk that the manufacturer replaces the item and then it goes wrong again and the manufacturer refusesd to assist and the retailer can  wash their hands of it because the OP no longer can produce the item the retailer sold.

That was already discussed earlier in the thread.

room512

My husband uses these and Abbott’s are really good at replacing them. Even if one they have replaced fails they will still send another one.  

screech_78

sheramber said:

I don’t think you have said how long you have had it but if it is over 30 days and up to 6 months then the retailer is entitled to establish it is faulty. 

That are not going to replace ce it until they have received it and established it is faulty and not user error. They might do that by returning it to the manufacturer  with the resulting delay. 

Quicker to go to the manufacturer yourself and get a first hand result.

Even up to 30 days, if wanting to exercise the short term right to reject, the retailer is entitled to confirm a fault exists. 

I don’t get the drama to be honest. Just contact the manufacturer and see what they say. You’ve probably spent more time moaning about it. 

powerful_Rogue

the_lunatic_is_in_my_head said:

powerful_Rogue said:

the_lunatic_is_in_my_head said:

sheramber said:

You  deal with manufacturer. They replace it  direct to you.

Yiu deal with retailer. Retailer sends it to manufacturer . Manufacturer replaces it back to retailer . Retailer sends replacement to you.

Which option is more efficient? 

Which option guarantees a refund if the repair is bodged or the goods fail again?

What if the manufacturer replaces, more than once I've read on this board "if the manufacturer replaced you can't return it to the retailer as it's not the same thing you purchased" (not sure how true that is) and if manufacturer turns around next time and says "sorry over 1 year old nothing we can do." what then? 

What if the the return shows as delivered but manufacturer says they don't have it and they are based elsewhere? 

There are many concerns that are very unlikely to arise but equally could which would leave the customer in a worse off position of being stuck between the two.

I really don't see any reason the retailer can't simply say "box it up, a courier will collect on x date/here is a pre-paid label and a repaired/refurbished/brand new unit will be with you in x weeks" then it doesn't matter where it goes or what happens as the retailer will be the one who clearly dealt with the matter and the sole point of contact should anything go wrong. 

If you're directed by the retailer then I can't see the issue. The previous threads you mention were about people going straight to the manufacturer and missing out the retailer.

Is that something based on fact or just something that's become ingrained in the forum? 

By all means seems logical, will the retailer take the same view as your advice? 

Terms on Chemist4u look poor, cancellation doesn't comply with CCRs and faulty goods briefly mentioned.

They do say returns for Abbotts are handled by the manufacture, no idea if if it's a marketplace and certain companies are selling direct? 

I guess a potential argument later is better than a guaranteed one now. 

If it can't be repaired and manufacture will just replace it no questions asked in this instance that probably is easier. 

I call it common sense. If the retailer directs you to the manufacturer, then I can't see any other way a court could take that if it went that far.

MattMattMattUK

powerful_Rogue said:

the_lunatic_is_in_my_head said:

powerful_Rogue said:

the_lunatic_is_in_my_head said:

sheramber said:

You  deal with manufacturer. They replace it  direct to you.

Yiu deal with retailer. Retailer sends it to manufacturer . Manufacturer replaces it back to retailer . Retailer sends replacement to you.

Which option is more efficient? 

Which option guarantees a refund if the repair is bodged or the goods fail again?

What if the manufacturer replaces, more than once I've read on this board "if the manufacturer replaced you can't return it to the retailer as it's not the same thing you purchased" (not sure how true that is) and if manufacturer turns around next time and says "sorry over 1 year old nothing we can do." what then? 

What if the the return shows as delivered but manufacturer says they don't have it and they are based elsewhere? 

There are many concerns that are very unlikely to arise but equally could which would leave the customer in a worse off position of being stuck between the two.

I really don't see any reason the retailer can't simply say "box it up, a courier will collect on x date/here is a pre-paid label and a repaired/refurbished/brand new unit will be with you in x weeks" then it doesn't matter where it goes or what happens as the retailer will be the one who clearly dealt with the matter and the sole point of contact should anything go wrong. 

If you're directed by the retailer then I can't see the issue. The previous threads you mention were about people going straight to the manufacturer and missing out the retailer.

Is that something based on fact or just something that's become ingrained in the forum? 

By all means seems logical, will the retailer take the same view as your advice? 

Terms on Chemist4u look poor, cancellation doesn't comply with CCRs and faulty goods briefly mentioned.

They do say returns for Abbotts are handled by the manufacture, no idea if if it's a marketplace and certain companies are selling direct? 

I guess a potential argument later is better than a guaranteed one now. 

If it can't be repaired and manufacture will just replace it no questions asked in this instance that probably is easier. 

I call it common sense. If the retailer directs you to the manufacturer, then I can't see any other way a court could take that if it went that far.

[Quoted post removed by Forum Team]

What if..., what if unicorns invaded?

The retailer is allowed to use an agent, in this case the manufacturer who will replace the product. The OP seems to be deliberately refusing to understand that to cause a confrontation with the retailer, one they would ultimately loose in court.