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Better seller protection for INR cases
soolin
Posts: 74,596 Ambassador
I’m trying to find a proper link but if this link works it is extremely good news for INR cases where sellers buy the labels through eBay.
https://community.ebay.co.uk/t5/Announcements/Extended-Item-Not-Received-protections/ba-p/7935421
https://community.ebay.co.uk/t5/Announcements/Extended-Item-Not-Received-protections/ba-p/7935421
What’s changing?
Before: Seller issues a refund to close an INR case. If the parcel is delivered later, the seller will not recover their refund and it will be lost.
From November 2025: If tracking shows delivered within 30 days after a seller has refunded, eBay will reimburse the item cost and remove any negative or neutral feedback directly linked to the claim and regarding delivery.
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Comments
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This link is better, full protection for INR cases where eBay labels show item was sent, except I now can’t find d the second link that said that!
https://www.ebay.co.uk/sellercentre/news/2025-november/inr-policy-update
I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
Oh dear perhaps I misunderstood the current arrangement, I thought eBay already took the responsibility for items lost in transit (as long as tracking showed it was dispatched) and so sellers kept their money? Or was that only for 'buyer pays' postage?0
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They do for simple delivery, they take all responsibility as long as item shows as sent using the SD label. This appears to relate to non SD items, where custom postage is used and labels are bought from eBay.Spoonie_Turtle said:Oh dear perhaps I misunderstood the current arrangement, I thought eBay already took the responsibility for items lost in transit (as long as tracking showed it was dispatched) and so sellers kept their money? Or was that only for 'buyer pays' postage?I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.1 -
Ah thank you, I understand now.0
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