Incorrect HPI finance markers blocking car sale

SomethingUnique

I’m going around in circles with VW finance and HPI.

I bought a car in 2015, pressure sold finance I didn’t want, so I paid it off in the 14 days cooling off period. All was good until I came to sell the car this year when it was discovered HPI have finance markers on the car held by VW finance.

I called VW finance, they told me they’d fixed it, and they’d sent a letter to my address to confirm. No letter was received, and the marker is still present. I did however get an e-mail from them confirming they hold no interest in the car. - HPI / Car sales will not accept this as proof. 

I raised a case with HPI, HPI have now closed that case as they contacted VW who informed them they do hold an interest in my car. 

I’ve called VW many times and HPI many times. VW tell me they have no interest in the car, HPI say they do. Both say they can do nothing else. 

What options do I have left given neither company will help. 

paul_c123

Do you still have the evidence it was paid off in full?

born_again

Raise a complaint with VW finance.
If they don't resolve it take it to FOS.

Clearly after 10 years you must have paid it off, or they would have been to court & taken the car back years ago. But they may also not have any record of the finance after 10 years.

SomethingUnique

paul_c123 said:

Do you still have the evidence it was paid off in full?

Possibly, but it would be over 10 years old. I’d expect anyone would just argue additional finance could have been taken out since then. 

GrumpyDil

Definitely raise it as a formal complaint and then to FOS.  If they genuinely still have an interest they need to be able to provide evidence of that interest, which based on your explanation, they won't be able to provide.

Baldytyke88

SomethingUnique said:

What options do I have left given neither company will help. 

Ask your MP to send them a letter.

paul_c123

SomethingUnique said:

paul_c123 said:

Do you still have the evidence it was paid off in full?

Possibly, but it would be over 10 years old. I’d expect anyone would just argue additional finance could have been taken out since then. 

Did you yourself order (and have in their possession), the HPI report? It contains details such as record date, length of term, agreement number, financial institution name and contact number. It would be easy to tell if this is the original finance agreement which would show as dated 2015 with term of (eg) 36 months from VWFS, or a more recent agreement you might not even know about unless you had eyes on the report.

paul_c123

It is also possible your buyer's report is erroneous. It can and does happen.