CPMS / BW Legal - PCN residential visitor parking

Coupon-mad

No, just wait for the real letters in post 2 of the NEWBIES FAQs thread.

Please DON'T come & show us the £170 threatograms shown in post 4 of that resource thread. We never need or want to see those again!

six_pack_gogurt

ok thanks! wasnt sure if there was anything i had to do or chase up. only when things get to the next stage i'll look to post again thanks :)

six_pack_gogurt

hello again :) i have received an email from the solicitor about the £160 payment. my latest question is not about this payment but rather about questioning how they got my email in the first place.

i assume that the parking company gave it to them as they will have had it from when i sent a complaint (that they only treated as an appeal not actually acknowledging the complaint part). is this information that the company are actually allowed to give to the solicitor? i was under the impression that all correspondence should be physical letters but please correct me if i am wrong.

they have given a deadline of 31st march to pay so if i understand the newbie thread correctly i will not receive the LOC/LBC until after that time

Coupon-mad

Yes the solicitor is allowed to have & use the contact details held by their client. They can text or email or phone you, not merely send letters.

CPMS at your residence I think?

Which solicitor firm?

Please edit your thread title to include CPMS and the solicitor firm. It'll help us to help you, if and when you get a claim form.

Images from your earlier post:

six_pack_gogurt

hi thanks for the reply it feels like such a rookie question but at least i know now :)

i have edited the title to include that its CPMS and BW Legal

Coupon-mad

OK, wait and see if a claim form arrives as that must be defended, of course.

six_pack_gogurt

hello again the day has arrived that I have received the LOC. i find it interesting that when products and regular mail is sent it's delivered within a few days, but this letter dated the 5th May has only arrived today. I will be working on the next stage of defence now so that I have it all ready

for anyone searching for a way to respond to the LOC:

the emails I have so far from BWL are all from a noreply and only offer using their own portal, and their website is the same. this comment lists some email addresses

https://forums.moneysavingexpert.com/discussion/comment/81979186#Comment_81979186

their "jargon buster" page within the portal also lists collections@ as an email address. lawsociety lists sbarton@

i have sent the standard LOC response to the following email response@bwlegal.co.uk and will update if I receive anything from them

BWL do not provide a clear email, it makes you go their portal help (myaccount . bwlegal . co.uk /help) which after you enter the reference number you are presented with something like this below

the "respond" button is then simply an online version of the reply form that they also posted with the LOC

Coupon-mad

You can use their portal. It's fine.

six_pack_gogurt

ok thanks :) since their portal is just a digital variation of the same forms they post I include this as a reference for anyone who may need it in the future as I couldn't find specifics

section 1: "I dispute the debt" - this then provides a text field with 2000 character limit and a button to section 4. i put the generic response here

section 4 asks if you are sending any documents with this form or if you need documents/information. checking the first box gives you the ability to upload forms as well as a text field to say what has been uploaded and why. checking the second box gives a text field to list what documents are needed.

once you hit submit it will tell you success (or not) and then some text and button for a budget planner - this is skipable and you can return to the portal home. you WILL NOT receive a confirmation email but the "respond" button will change to "contact history"

you can check that a response has been submitted under "contact history"