Moved to British Gas extortionate monthly fees - vulnerable, adult with disabilities.

Totally_Frustrated

I am speaking on behalf of my in-law. 

We registered with the local community services which offered a deal which competed well against other providers. The quotes were were provided and showed to be lower than she was being offered with her present provider, thus, agreed to change British Gas.

Today we received the charge for the months usage, which was £137.13. However, imagine our shock when the monthly charge from the account was showing: £401.80.attempts to reset the payment to a more realistic rate failed, as the system would not allow. This will now put her into Debt. She is distressed and worried how she is going to manage for the winter. She cannot process how this has happened. For me, i am mortified, as i assisted her to change to the company. something, i now seriously regret. Can someone please advise

PHK

There are a number of little errors and wrong words which make that difficult to understand. 

Are you saying the bill from British Gas is for £137 but  £401 has been taken by direct debit from her bank account by British Gas. 

If so, then contact your bank and ask explain there's been an error and you want to use the direct debit guarantee. They'll then reverse the payment. 

Next, phone British Gas and explain they too the wrong amount so she needs to pay £137