oxbury registration and Enduring power of attorney problems

anne.gibbons3

I have tried to register with Oxbury Bank with severe problems. Also they are not accepting my EPA which is accepted by other banks ie Santander and TSB. The bank has problems with chromebooks and android phones . I cannot log i or they will not accept my EPA which I confirmed online in Sep 2007 before the Power of attorney changed. I conformed it oline as I am the attorney other banks have accepted it sinec Sept 2007 but Oxbury do not . THIS SA DISGRACE. DONT TOUCH OXBURY

elsien

When you say it’s your EPA, I presume you actually mean that you are the attorney acting for someone else? Your post is a bit confusing. 

On what basis are they saying they  won’t accept it? 

Yorkie1

Do you accept Court of Protection and Power of Attorney applications? – Oxbury Bank Plc

poseidon1

Yorkie1 said:

Do you accept Court of Protection and Power of Attorney applications? – Oxbury Bank Plc

OP obviously made an incorrect assumption without thinking to ask the question.

As to their other points, I use Oxbury  ( quite a fair amount of late) and encounter no problems accessing  my account via my android phone and tablet ( Samsung in both cases).

OPs little rant clearly entirely unjustified on all points.

refluxer

It's unfortunate that the OP is having issues, but it's clear from the FAQ posted above that they don't accept Power of Attorney applications which, presumably, they're not obliged to do.

As for the registration and device issues mentioned - I've been with Oxbury for a few years now and find their online banking site and app really slick. The app works fine on my Android phone and I've not had any registration or access issues.

x44

Given that POA's are an offical government legal process for managing the affairs of those incapable of doing so I would have thought that Oxbury would have been guilty of disability discrimination and indeed possibly indirect age discrimintion by refusing to accept them.

So I'd be putting in a direct complaint to the Financial Ombusdman Service given that the OP has already received a deadlock letter in that they are refusing to accept them as valid: backed up by their statement linked above on their website confirming this.

To be honest I think it totally unacceptable: what if they put up a notice saying they don't accept grants of probate issued by the government - the FCA would withdraw their authorisation in a day. so I would say that yes they are obliged to accept POA's.

k12479

x44 said:

Given that POA's are an offical government legal process for managing the affairs of those incapable of doing so I would have thought that Oxbury would have been guilty of disability discrimination and indeed possibly indirect age discrimintion by refusing to accept them.

So I'd be putting in a direct complaint to the Financial Ombusdman Service given that the OP has already received a deadlock letter in that they are refusing to accept them as valid: backed up by their statement linked above on their website confirming this.

To be honest I think it totally unacceptable: what if they put up a notice saying they don't accept grants of probate issued by the government - the FCA would withdraw their authorisation in a day. so I would say that yes they are obliged to accept POA's.

While you may think that, the industry thinks differently. e.g. - https://www.utbank.co.uk/deposit-faqs/can-i-open-an-account-as-a-power-of-attorney/

It is not uncommon with smaller providers.

eskbanker

There are potentially two separate issues being conflated here - I don't believe that any institution is compelled to accept applications for new accounts from attorneys (which is what Oxbury are saying in the above link, in terms of the context of that page, sited within the 'account opening' section) but that's a separate matter from accepting that an attorney is legally entitled to act on behalf of the holder of an existing account.

OP - what specifically were you seeking to do?

x44 said:

So I'd be putting in a direct complaint to the Financial Ombusdman Service given that the OP has already received a deadlock letter in that they are refusing to accept them as valid: backed up by their statement linked above on their website confirming this.

Where did you see this?  There isn't even mention of a complaint that I can see, never mind a closure....

masonic

There seems to be an underlying assumption that the old EPA has been rejected for something that the current LPA would have been accepted for. This seems to be a specious argument. I don't think the OP would have fared any better with an LPA.

It is far-fetched to posit that specific web browsers would be off limits to those with an EPA and only those with an EPA. It is far more likely that this is a technical limitation suffered by all attorneys that can be overcome by using a different channel.