Bank account frozen

GeoffTF

nakie999 said:

It usually stays frozen while the bank’s fraud team completes their investigation. That can take a few weeks, sometimes longer, depending on how the transfers were made and whether other banks are involved.

If the bank has already accepted that the activity was fraudulent, they should release her funds once the review is done. They cannot keep her student loan money permanently. She just needs to keep replying to any info requests they send and ask for an update if she has not heard anything for a while.

Did you no read the post before yours? The issue has been resolved.