Santander EDGE Saver renewal

granta

I just noticed this month's interest payment was lower than previously so assume this is due to the bonus expiring - for Issue 2.
What is the best way to renew this to get the new Issue 4? Ideally want to be able to get a new one without contacting customer services.

I hold a second EDGE saver opened earlier this year. I recall being told my customer services that you could only hold 1 so want to avoid having to contact them.

Ayr_Rage

You have to close the old one, you can use the HELP section and interact with their lovely bot, Sandi.

It'll take you through a few questions and then close it within 3-5 working days.

I don't understand how you already have two unless the other is linked to a joint account.

Bobblehat

I have two Santander Edge Current Accounts, both solo in my name. I inquired by phone about how many I could have and was told two! I asked if one of them needed to be a joint account and was told no. Opening two Edge CAs allowed me to open two Edge Savers, one for each CA.

granta

Ayr_Rage said:

You have to close the old one, you can use the HELP section and interact with their lovely bot, Sandi.

It'll take you through a few questions and then close it within 3-5 working days.

I don't understand how you already have two unless the other is linked to a joint account.

Thanks. The bot sounds better than having to call up!

To be honest, I don't understand how I have two as when I tried to open a second Edge current account, it blocked me. But then it got opened anyway! So I must have then proceeded to get the saver account.

I've seen reports on here of others having 2. Could be a system glitch.

granta

Well, that was easier than expected! Sandi has improved over the past year as I recall closing accounts via the chat involved more stages and having to type in your account details. But it was much more automated.
Hurrah for AI?

ThePirates

Bobblehat said:

I have two Santander Edge Current Accounts, both solo in my name. I inquired by phone about how many I could have and was told two! I asked if one of them needed to be a joint account and was told no. Opening two Edge CAs allowed me to open two Edge Savers, one for each CA.

I have 2 sole accounts too and 2 Edge Savers, I just the them as each bonus year ends. Use Sandi