John Lewis delivery problem

born_again

thomastf said:

Thanks. I have no confidence in courts against massive firms like John Lewis and their legal teams etc 

Any legal team would look at it & them decide if it is worth fighting. For a amount like you would be claiming. Legal costs for them would be greater than any payout you are asking for.

Aylesbury_Duck

Is it worth it?  Only you can decide that.  At the moment you have a damaged floor that would apparently cost you £500 to put right.  If you can accept that and don't want the hassle of court, leave it there.  If you can't accept that, it's a choice between paying £500 to put it right yourself, or going to court to see if you can get it paid for.

On the face of it, I think you'd win, but that's just my opinion.

TELLIT01

I wouldn't expect 2 delivery people to use a sack truck to move a standard fridge.  One person could actually carry it, and a sack is more likely to damage walls, archtraves etc than 2 men carrying the fridge.  If the space is tight maybe they didn't think they would be able to remove the piece of carpet after installing the fridge.  If the flooring, I'm assuming it to be sheet vinyl is lumpy after them installing the fridge, it couldn't have been very well secured before they started.

thomastf

It was a big fridge and needed 2 men. The Lino is ripped in parts and dragged in another. It’s a space between a wall and another unit so the fridge fits perfectly but needed a trolley to gently place it in position. Which they did not use. 

diveunderthebonnet

Can the flooring under the fridge be repaired rather than change the whole flooring in the kitchen ,you will not see it under the fridge and i am guessing you will not be pulling it out every week to clean underneath it .

thomastf

It’s on the floor in front of the Fridge not under it and I’m not sure how it would look being repaired. 

thomastf

I’m also too old to pull a fridge or anything else out 

Aylesbury_Duck

I get the sense this is going to eat away at you if left unresolved, so I suggest following through with your threat of court.  There really is no alternative, unless the damage is cosmetically minimal and you can live with it or you're happy to pay for it yourself.

GrubbyGirl_2

For £500 I would put money on them not bothering to turn up to court anyway.  All you have to lose is the cost of bringing the claim and everything to gain.