We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

PLEASE READ BEFORE POSTING: Hello Forumites! In order to help keep the Forum a useful, safe and friendly place for our users, discussions around non-MoneySaving matters are not permitted per the Forum rules. While we understand that mentioning house prices may sometimes be relevant to a user's specific MoneySaving situation, we ask that you please avoid veering into broad, general debates about the market, the economy and politics, as these can unfortunately lead to abusive or hateful behaviour. Threads that are found to have derailed into wider discussions may be removed. Users who repeatedly disregard this may have their Forum account banned. Please also avoid posting personally identifiable information, including links to your own online property listing which may reveal your address. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide

Residential service charge _ is there a published index?

If I wanted to gauge/benchmark the reasonableness of a service charge, is there a UK index that gives typical charges as a function of location and development size?

E.g. 2 bed flat in a 15-storey residential tower in London. 

Comments

  • Brie
    Brie Posts: 16,722 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    for a posh bit of London or the worst bit?  for a place that has a garden, parking, lots of communal areas or not?  

    really I think it's a how long is a piece of string question so no one price is going to be typical.  

    saying that if you look on estate agent sites (rather than rightmove) you might find what is currently on the market and the service charges for those properties.  
    I’m a Forum Ambassador and I support the Forum Team on Debt Free Wannabe, Old Style Money Saving and Pensions boards.  If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.

    Click on this link for a Statement of Accounts that can be posted on the DebtFree Wannabe board:  https://lemonfool.co.uk/financecalculators/soa.php

    Check your state pension on: Check your State Pension forecast - GOV.UK

    "Never retract, never explain, never apologise; get things done and let them howl.”  Nellie McClung
    ⭐️🏅😇🏅🏅🏅🏅
  • SarahB16
    SarahB16 Posts: 544 Forumite
    500 Posts Third Anniversary Name Dropper
    Not that I'm aware of as there are far too many variables, e.g. location, rooftop swimming pool (or not), gym, concierge, etc.  It really does depend on what the service charges cover (and we all know there are some less than reputable management companies out there too).  Is this for a new build or not? 

    You could pay privately and ask a valuer for their opinion of the service charges though as they will provide an opinion (but typically as part of a wider valuation for a lender who is funding the development).    
  • user1977
    user1977 Posts: 19,450 Forumite
    Eighth Anniversary 10,000 Posts Photogenic Name Dropper
    Is this related to your previous thread?
  • eddddy
    eddddy Posts: 18,522 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    _Andrew_ said:
    If I wanted to gauge/benchmark the reasonableness of a service charge, is there a UK index that gives typical charges as a function of location and development size?

    E.g. 2 bed flat in a 15-storey residential tower in London. 

    Do you mean "reasonableness" in the legal sense - i.e. when the Landlord and Tenant Act 1995 Section 19 says...

    • Relevant costs shall be taken into account in determining the amount of a service charge payable for a period only to the extent that they are reasonably incurred

    If so, it sounds like you're looking in the wrong direction. Maybe it's easiest to explain with an example...
    • Let's say the freeholder pays a gardener £1000 to cut the grass every week for a year, and 15% of the £1000 is added to your service charge bill

    To ensure that's reasonable, you should check:
    • Does your lease say that your lease says that the freeholder is responsible for ,maintaining the garden (and cutting the grass)?
    • Does your lease say that you are responsible for 15% of maintenance and repair costs?
    • Is it reasonable to cut the grass every week, or is it more reasonable to cut it every fortnight?
    • Is £1000 a year a reasonable fee for cutting the grass - or would other gardeners have provided the same service for less money?



    Or are you talking about the reasonableness of Management Fee that your management company adds to the Service Charge?

  • user1977 said:
    Is this related to your previous thread?
    No, it's unrelated.
  • eddddy said:
    _Andrew_ said:
    If I wanted to gauge/benchmark the reasonableness of a service charge, is there a UK index that gives typical charges as a function of location and development size?

    E.g. 2 bed flat in a 15-storey residential tower in London. 

    Do you mean "reasonableness" in the legal sense - i.e. when the Landlord and Tenant Act 1995 Section 19 says...

    • Relevant costs shall be taken into account in determining the amount of a service charge payable for a period only to the extent that they are reasonably incurred

    If so, it sounds like you're looking in the wrong direction. Maybe it's easiest to explain with an example...
    • Let's say the freeholder pays a gardener £1000 to cut the grass every week for a year, and 15% of the £1000 is added to your service charge bill

    To ensure that's reasonable, you should check:
    • Does your lease say that your lease says that the freeholder is responsible for ,maintaining the garden (and cutting the grass)?
    • Does your lease say that you are responsible for 15% of maintenance and repair costs?
    • Is it reasonable to cut the grass every week, or is it more reasonable to cut it every fortnight?
    • Is £1000 a year a reasonable fee for cutting the grass - or would other gardeners have provided the same service for less money?



    Or are you talking about the reasonableness of Management Fee that your management company adds to the Service Charge?


    Good point.

    No, I was thinking of it more as a value question on an overall level of Service Charge

    The basis of the question related to buying and selling.
    In terms of the latter, the comment some Estate Agents make is our service charge is too high compared to other developments, which anecdotally doesn't seem to be the case, so it appears to be about trying to get the asking price lowered.

    I was hoping for some industry index that would benchmark typical properties.
  • eddddy
    eddddy Posts: 18,522 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    _Andrew_ said:

    Good point.

    No, I was thinking of it more as a value question on an overall level of Service Charge

    The basis of the question related to buying and selling.
    In terms of the latter, the comment some Estate Agents make is our service charge is too high compared to other developments, which anecdotally doesn't seem to be the case, so it appears to be about trying to get the asking price lowered.

    I was hoping for some industry index that would benchmark typical properties.

    In that case, put yourself in the position of your prospective buyer.

    If they're looking at your property, which other properties will they be looking at as well? i.e. Similar location, similar price, similar accommodation, etc

    If this is feedback from your estate agent, ask them about other properties on their books. Or check Rightmove - some agents state service charges in their listings.

    _Andrew_ said:

    E.g. 2 bed flat in a 15-storey residential tower in London. 

    But are prospective buyers actually thinking to themselves: "I want to buy a 2 bed flat in a 15 storey block"?

    Or (using some made-up numbers) are they thinking...

    "I've got a £300k budget (or whatever), and my choices are things like...
    • A 2 bed flat in a 15 storey block, with a service charge of £3000 per year
    • A 2 bed flat in a purpose build 3 storey block, with a service charge of £1200 per year
    • A 2 bed flat in a converted 2 storey house, with a service charge of £800 per year"

    _Andrew_ said:

    In terms of the latter, the comment some Estate Agents make is our service charge is too high compared to other developments, which anecdotally doesn't seem to be the case, so it appears to be about trying to get the asking price lowered.


    If the flat isn't selling, typically it's because the asking price is too high for the current market.

    It doesn't really matter whether it's because the service charge is high, or some other reason.

    Whatever "excuses" the estate agent might be giving, I'd guess the bottom line is that you need to reduce the price in order to sell - or do you see it differently?


    (You might win a some debating points by proving to the estate agent that the service charge isn't high, but I doubt winning those debating points would help to find a buyer for your flat.)


  • danco
    danco Posts: 420 Forumite
    Fourth Anniversary 100 Posts Name Dropper
    edited 27 November 2025 at 1:02PM
    As I posted in another thread, what is the situation when the flat ultimately has to be sold. There seem to be two standard models. One charges the actual cost of services provided but the owner retains the full selling price. The other has a low service charge, much lower than the costs of services, but the freeholder gets a significant amount of the sale price.

    There are arguments as to which is better, but one certainly needs to know which it is.
  • eddddy
    eddddy Posts: 18,522 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    danco said:
    The other has a low service charge, much lower than the costs of services, but the freeholder gets a significant amount of the sale price.

    That's often called an "Exit Fee" or "deferred service charge" or "deferred management fee".  It applies almost exclusively to retirement properties (and perhaps occasionally to social housing). 

    It would be extremely unusual to have that on any other type of leasehold property.


  • _Andrew_ said:
    If I wanted to gauge/benchmark the reasonableness of a service charge, is there a UK index that gives typical charges as a function of location and development size?

    E.g. 2 bed flat in a 15-storey residential tower in London. 
    Far too many variables... some service charges pretty much only covers basic administration and insurance, others can be running a pool, gym, 10 lifts, carpark, cinema large grounds, concierge services and other things. 

    Some deal with problems as they arise, some build a sinking fund for known future works. 

    Some people will love the extra features of the development and be happy to pay the money to contrinbute to their upkeep and running. Others want their small kingdom and have no interest in having access to a pool or sauna and so won't want to pay the fees to run/maintain them or fix them when they break. 
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 354.2K Banking & Borrowing
  • 254.4K Reduce Debt & Boost Income
  • 455.3K Spending & Discounts
  • 247.2K Work, Benefits & Business
  • 603.9K Mortgages, Homes & Bills
  • 178.4K Life & Family
  • 261.4K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.7K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.