Can’t prove purchase

sheramber

Which doesn't apply to th eOP as they know they bought it at Asda.

MyRealNameToo

Ergates said:

Bulldoglady said:

I bought an air fryer from Asda just under a year ago but paid for it in with my grocery shopping. The element has broke so it’s not heating but I don’t have the receipt from all that time ago where it would have been seen listed and the transaction on my bank statement which I know can be used as proof of purchase only shows the total amount of the groceries and not the individual air fryer! Any idea how I can solve this or is it a lot cause? I did contact the manufacturer direct but they’ve told me it’s not their problem and I need to take it up with the retailer. Thanks

"Proof" in civil cases is "balance of probabilities" rather than "Beyond all reasonable doubt".

On balance of probabilities someone who turns up at an ASDA store with a broken air fryer,  of a make and model ASDA sold, saying they bought it there a year ago, is probably telling the truth.

Ultimately it's the judge that makes the decision. The OP hasn't said how they know it was Asda rather than say Argos or Amazon etc and clearly we dont have any comment from Asda on if they were selling that particular make/model 

I'm not convinced all judges would automatically assume that if a store sold it and the OP claims thats where they bought it thats it's more likely than not that they did -v- the possibilities they bought it elsewhere and just misremember or that they know it was bought elsewhere and its just claiming it was from Asda (eg if it was bought "after it fell from the back of a lorry"). 

Ergates said:
What are the chances of it being a lie?  You bought it elsewhere and, for some reason, decided not to take it back there, but to take it back to your local ASDA instead?   And it just so happened that they used to sell the exact same make and model?

It can also be a mistake rather than a lie... I have lots of stuff that I would struggle to remember where I bought it from... a search of emails may help but not in all cases. 

Back in my mail order days had several customers wanting to return stuff to us as faulty but we ran an account system so can see if someone bought it from us or not. Had arguments with several customers that we can clearly see they never bought it from us, for some we never sold the product (or didnt at the time they claimed) but still they insisted we were wrong. 

In more than one case noticed that the person when on to order the same item from us and returned it as faulty... so fairly obvious what they did and got their return pulled and sent to the special investigations team 

kinger101

MyRealNameToo said:

Ergates said:

Bulldoglady said:

I bought an air fryer from Asda just under a year ago but paid for it in with my grocery shopping. The element has broke so it’s not heating but I don’t have the receipt from all that time ago where it would have been seen listed and the transaction on my bank statement which I know can be used as proof of purchase only shows the total amount of the groceries and not the individual air fryer! Any idea how I can solve this or is it a lot cause? I did contact the manufacturer direct but they’ve told me it’s not their problem and I need to take it up with the retailer. Thanks

"Proof" in civil cases is "balance of probabilities" rather than "Beyond all reasonable doubt".

On balance of probabilities someone who turns up at an ASDA store with a broken air fryer,  of a make and model ASDA sold, saying they bought it there a year ago, is probably telling the truth.

Ultimately it's the judge that makes the decision. The OP hasn't said how they know it was Asda rather than say Argos or Amazon etc and clearly we dont have any comment from Asda on if they were selling that particular make/model 

I'm not convinced all judges would automatically assume that if a store sold it and the OP claims thats where they bought it thats it's more likely than not that they did -v- the possibilities they bought it elsewhere and just misremember or that they know it was bought elsewhere and its just claiming it was from Asda (eg if it was bought "after it fell from the back of a lorry"). 

Ergates said:
What are the chances of it being a lie?  You bought it elsewhere and, for some reason, decided not to take it back there, but to take it back to your local ASDA instead?   And it just so happened that they used to sell the exact same make and model?

It can also be a mistake rather than a lie... I have lots of stuff that I would struggle to remember where I bought it from... a search of emails may help but not in all cases. 

Back in my mail order days had several customers wanting to return stuff to us as faulty but we ran an account system so can see if someone bought it from us or not. Had arguments with several customers that we can clearly see they never bought it from us, for some we never sold the product (or didnt at the time they claimed) but still they insisted we were wrong. 

In more than one case noticed that the person when on to order the same item from us and returned it as faulty... so fairly obvious what they did and got their return pulled and sent to the special investigations team 

Let's be real.  A judge isn't going to be busying themselves with this.

Bulldoglady

Thank you everybody for your comments I found them all really helpful and it’s an interesting one I feel. But I think on balance, the fact I am so close to the 12 month deadline and with Black Friday looming with some good deals I would be just as well cutting my losses, putting it down to experience and treat myself to a new one! But this time keep the paper receipt - even if it is for a whole year! Lesson learned. X

ian16527

For electrical goods you need the receipt at Asda as I found out when I wanted to return a kettle.
You could still try to get it fixed by them but they wont refund without the receipt. Usually they are very good at returns

sheramber

Bulldoglady said:

Thank you everybody for your comments I found them all really helpful and it’s an interesting one I feel. But I think on balance, the fact I am so close to the 12 month deadline and with Black Friday looming with some good deals I would be just as well cutting my losses, putting it down to experience and treat myself to a new one! But this time keep the paper receipt - even if it is for a whole year! Lesson learned. X

When I bought goods along with groceries the cashier gave me a separate receipt for the goods although it was paid as one charge.