Delay in ISA transfer money appearing

TuppenceHapenny

I recently transferred a stocks and shares ISA to a cash ISA. The stocks and shares ISA provider wrote to me on 13/11/2025 to say my instruction to transfer the ISA was complete and a payment (of the cash concerned) had been sent to the new provider.

However, the cash has still not appeared in my ISA account with the new provider (when I check in online banking). It seems a bit strange that after 5 days the cash has apparently not been deposited. Could there be a legitimate explanation - surely they only need to deposit the cash received?

phlebas192

In my experience it's quite normal for cash to be transferred a week or so after the shares.

eskbanker

TuppenceHapenny said:

I recently transferred a stocks and shares ISA to a cash ISA. The stocks and shares ISA provider wrote to me on 13/11/2025 to say my instruction to transfer the ISA was complete and a payment (of the cash concerned) had been sent to the new provider.

However, the cash has still not appeared in my ISA account with the new provider (when I check in online banking). It seems a bit strange that after 5 days the cash has apparently not been deposited. Could there be a legitimate explanation - surely they only need to deposit the cash received?

Only three of those five days have been business days though.

Transfers between cash ISAs should be completed within 15 business days, which includes 3 business days for the new manager to apply the funds to the new ISA, plus another business day for the physical transfer.

However, a transfer from S&S to cash ISA isn't required to complete in those timescales and instead has a 30 calendar day window.

ISA transfers aren't like faster payments between standard bank accounts, so entail various extra tasks - some ISA providers handle these faster than others, but no reason to be concerned at this stage....

FrugaiMacDugal

Did you ask the new provider to initiate the transfer?

TuppenceHapenny

FrugaiMacDugal said:

Did you ask the new provider to initiate the transfer?

Yes, all done by the correct method.

dunstonh

However, the cash has still not appeared in my ISA account with the new provider (when I check in online banking). It seems a bit strange that after 5 days the cash has apparently not been deposited. Could there be a legitimate explanation - surely they only need to deposit the cash received?

S&S ISAs to cash ISAs are often a cheque posted and don't use the same electronic systems that cash to cash or S&S to S&S uses.  So, you expect your transaction to take a bit longer.