Huge yearly bill after switching to the Octopus Energy

Qyburn

EssexHebridean said:

“Someone should have noticed” was in essence a figure of speech - if you prefer, their systems really should pick up an account they have failed to send a bill to - after a single month ideally, but certainly once that in-billed period reaches a quarter or more. 

Octopus seem inconsistent in this regard. When asked, they say they will issue an estimated bill if they don't get a meter reading for 90 days. Or three months, depending on who's speaking to you. And they have something similar written as well.

However when I first started they would do so after a month, meaning for example if you give a reading on 30th September then they raise an estimated bill on 30th October.

MWT

Qyburn said:

EssexHebridean said:

“Someone should have noticed” was in essence a figure of speech - if you prefer, their systems really should pick up an account they have failed to send a bill to - after a single month ideally, but certainly once that in-billed period reaches a quarter or more. 

Octopus seem inconsistent in this regard. When asked, they say they will issue an estimated bill if they don't get a meter reading for 90 days. Or three months, depending on who's speaking to you. And they have something similar written as well.

However when I first started they would do so after a month, meaning for example if you give a reading on 30th September then they raise an estimated bill on 30th October.

A lot has changed since the start and they do seem to be keen to avoid estimated bills these days.

I also suspect there is a significant difference in how they react to an account that has been billing regularly and then stops, vs one like the OP here which never got started...