Why do all the bigger courier companies have millions of positive reviews on trustpilot...

bigflabbylady

Yet on other review sites their average score is extremely low?

Isn't that evidence of manipulation?

On trustpilot you see most of the bigger ones like evri and inpost with millions of positives. However if you look at other review sites like reviews dot io the reviews are appalling only 1 or 2 stars average.

If the reviews on trustpilot were genuine you would expect a pretty even spread no matter what site right?

Seems to indicate they are all buying bot generated reviews for trustpilot which is the biggest review site, and they don't have bots available for the smaller ones.

goodfella66

Manipulation and competition/promotional discount bribes for positive reviews. 

born_again

Perhaps millions of people like me never have issues?

Our local Evri delivery guy is a absolute star going the extra mile for many of their people they deliver too.

MattMattMattUK

bigflabbylady said:

Yet on other review sites their average score is extremely low?

Isn't that evidence of manipulation?

On trustpilot you see most of the bigger ones like evri and inpost with millions of positives. However if you look at other review sites like reviews dot io the reviews are appalling only 1 or 2 stars average.

If the reviews on trustpilot were genuine you would expect a pretty even spread no matter what site right?

Seems to indicate they are all buying bot generated reviews for trustpilot which is the biggest review site, and they don't have bots available for the smaller ones.

The courier companies move millions of packages every day, they send Trustpilot links to recipients after delivery asking them to rate them, only a small percentage will click on the link but with millions a day that adds up. The couriers do not send links to the smaller sites, so usually only angry people post on those, they seek out every review site they can find and leave a bad review on it when they are having their rant/tantrum.

Couriers deliver a lot of packages daily, millions of them, even though less than 1% have any issues that leads to a lot of people being disgruntled, sometimes those complaints are unreasonable (driver did not call me fifteen minutes before arrival then wait half an hour whilst I got home from lunch with a friend) to perfectly understandable (package arrived ten days late, smashed and with a tyre mark across the crushed box). Many people will rather than complain to the retailer (who has the contract with the courier and is responsible for sorting it) and get it sorted, choose to have an ongoing tantrum with the courier. 

I'm absolute terms couriers mess up a lot of deliveries,in relative terms they mess up very little. The successful bulk lead to people hitting the 5* button in the email link from Trustpilot, the failed minority go on an internet rampage posting on any site they can find. 

p00hsticks

born_again said:

Perhaps millions of people like me never have issues?

Our local Evri delivery guy is a absolute star going the extra mile for many of their people they deliver too.

Yes, I'd say this too. 
If I get something delivered successfully and get a follow  e-mail to ask 'how did we do' then I'll (sometimes) respond and say that I was happy with the delivery. I think Evri may direct you to their Trustpiliot page to do so.