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Travel insurance cruise cover.
JIL
Posts: 8,850 Forumite
Just a moan really and to ask who I should write to. Please be kind.
I was on a cruise really looking forward to Lisbon, somewhere I had always wanted to go. Unfortunately due to industrial action the stop at Lisbon the following day was cancelled and replaced with Vigo a day later.
Letters were given to passengers to claim on their insurance.
I looked at my insurance FAQ and this is what it says
So I made a claim, all online, uploaded the receipt, all details etc. Even got a call to say it was being dealt with. Then I got a call today that said, it will come as a disappointment but, as there was a replacement port there wouldn't be any payment. I asked why the FAQs said "we cover you for any missed ports" and did not mention anything about if there was an alternative. If this was stated in there I perhaps would not have bothered making a claim. He directed me to the section about cruise cover.
Shouldn't they both match?
I was on a cruise really looking forward to Lisbon, somewhere I had always wanted to go. Unfortunately due to industrial action the stop at Lisbon the following day was cancelled and replaced with Vigo a day later.
Letters were given to passengers to claim on their insurance.
I looked at my insurance FAQ and this is what it says
So I made a claim, all online, uploaded the receipt, all details etc. Even got a call to say it was being dealt with. Then I got a call today that said, it will come as a disappointment but, as there was a replacement port there wouldn't be any payment. I asked why the FAQs said "we cover you for any missed ports" and did not mention anything about if there was an alternative. If this was stated in there I perhaps would not have bothered making a claim. He directed me to the section about cruise cover.
Shouldn't they both match?
0
Comments
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It's in the ts and cs I'm afraid. Is there no chance of a weekend in Lisbon?Credit card 1800
Overdraft 250
EF 500
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