PCN appeal rejected by One Parking Solution

dahliafield_d11

Good evening, 

Sorry to write a very long message regarding another PCN. My partner rents a dedicated parking bay (No. 10) through Brighton & Hove City Council. On 4th Oct 2025, the parking bay was occupied by an unauthorised car. My partner tried to contact the Housing Servce team on 4th, but it was a Saturday and no one was there to answer. As he had an important job to do, so he parked his car in another bay with a note left on the dashboard. However, a ticket was left on his windscreen despite of his note on that day. He appealed with Housing Customer Services on 6th Oct and his appeal was rejected on 8th Oct: 

"We regret to inform you that the ticket cannot be cancelled, as it falls under the terms and conditions you agreed to (please see below for details).

 By submitting your application for a licence you agree to:

• (for car parking spaces only)  let us know if a vehicle is parked in your space by contacting the Housing Customer Service Team on 01273 293030 - you must park on street and not park in another numbered space until we have authorised you to do so

 Brighton & Hove City Council won’t:

• accept any liability for any loss or damage caused by other persons preventing access to and from ‘the space’ or using it without permission

This does not mean that you cannot appeal this yourself with OPS follow the appeals process on the ticket.

 Sorry for any inconvenience this may cause. "

As the PCN was issued by One Parking Solution, he also appealed on 13th Oct and their rejection letter dated 10th Nov is below;

"Thank you for your appeal received on 13/10/2025 regarding the above parking charge reference. The

appeals team have reviewed the case and considered the comments that you have made.

This appeal has been considered in conjunction with the multiple date/time stamped pictures gathered at

the time of event, along with any applicable comments from the enforcement team, weighted against any

relevant and fully substantiated mitigating circumstances that may have been supplied with this appeal.

Reason for issue: Not parked within a designated car park / Not parked within a designated car park

It’s important to understand that that parking on private land that is contracted to and managed by One

Parking Solution (OPS) is not a right, its conditional, the terms and conditions (T&C’s) which are fully and

clearly displayed on the parking signs (“The Parking Contract”), apply to all users of the site.

Whilst a consideration period is typically afforded to the driver to read the parking T&C’s sign they must

either comply with the T&C’s or remove the vehicle from site, a grace/consideration period is not a free

parking period and will not apply if the driver is making use of the land, in addition choosing to not read the

T&C’s of parking is not considered a mitigating circumstance it’s a choice. 

When the driver decided to park and/or remain on the contracted land (“The Site”) whilst failing to comply

with the clearly displayed T&C’s the driver automatically entered into a contractual agreement with OPS

and agreed to pay the amount stated on the parking contract to The Creditor (OPS).

The appeals team are writing to inform you that the appeal has been unsuccessful. The driver failed to

park the vehicle in accordance with the clearly displayed T&C’s, additionally the appellant has failed to

substantiate and/or provide sufficient evidence to the contrary.

Whilst we empathise with your situation it does not exempt you from the terms and conditions of the site.

We recommend for you to not park onsite if someone has parked within your bay and contact our contact

number of 07500 326 306 where we would send an operative to site to issue the vehicle a vehicle.

The internal appeals team find this parking charge to be issued correctly, we must advise you that once

the discounted settlement rate (if applicable) passes it will not be offered again, you have now reached the

end of our internal appeals procedure. You may now either pay the amount due OR appeal further with

the Independent Appeals Service.

If you still believe that the parking charge was issued incorrectly, then you may appeal further to the

Independent Appeals Service (IAS). You must submit an appeal directly to them online using the following

link: https://www.theias.org/appea"

From your experience, may I ask if there is any aspect of overturning this charge? We also received NTK from One Parking Solution issued on 5th Nov. Not sure if this is of any use at this stage, but I thought to post it here. 

Coupon-mad

I hope he didn't admit to driving? That's council land, so there is no keeper liability.

James_Poisson

What does this even mean they have stated it twice for clarity  :

Not parked within a designated car park / Not parked within a designated car park

It's either a car park or it isn't, in addition to C-M's point it would appear that the contravention as stated did not happen as it was parked in a designated car park.

Though the signage is as usual rubbish, this looks suspiciously like a "Car Park" to me, dimwits  :

dahliafield_d11

The appeal letter made to One Parking Solution is saved in his work computer, but it is likely to be similar to the letter he sent to Housing Customer Service team: 

"I am writing to formally appeal against the issuance of a Penalty Charge Notice (PCN) issued to my vehicle (registration: -----) on 4th October 2025, while parked on Ivory Place, Brighton.

I currently rent a dedicated parking bay—Bay 10 on Ivory Place—through Brighton & Hove City Council. On the date in question, I arrived at my allocated bay and found it occupied by another vehicle (registration number: --------). As a result, I had nowhere to legally park my vehicle, despite having paid for and being entitled to use Bay 10.

As it was a weekend, I attempted to contact the council’s parking office to report the issue, but unfortunately, the office was closed, and I was unable to speak with anyone. I was under time pressure to get to work and had no alternative but to park in Bay 2, which is opposite my rented bay.

To explain the situation and avoid confusion, I left a clearly visible note on my dashboard, stating the reason for parking in a different bay and referencing the occupation of my allocated space. Despite this, I returned to find a PCN issued on my vehicle.

Given that I acted in good faith, made every reasonable attempt to report the obstruction, and had no other reasonable alternative available at the time, I respectfully request that this PCN be cancelled. I am a paying permit holder who was simply unable to use the space I rent due to an unauthorized vehicle occupying it.

Please find attached photos of the obstructing vehicle or my dashboard note."

I guess this means that we have lost the game, right?

Gr1pr

You only lose the game if a judge rules against you in civil court  ( which hasn't happened   )

dahliafield_d11

James_Poisson said:

What does this even mean they have stated it twice for clarity  :

Not parked within a designated car park / Not parked within a designated car park

It's either a car park or it isn't, in addition to C-M's point it would appear that the contravention as stated did not happen as it was parked in a designated car park.

Though the signage is as usual rubbish, this looks suspiciously like a "Car Park" to me, dimwits  :

Thank you so much for the help and photo. Very good point! We did not even spot this. Too disappointed by the rejection letter from One Parking Solution. Does this give us a ground to appeal? 

kryten3000

dahliafield_d11 said:

Thank you so much for the help and photo. Very good point! We did not even spot this. Too disappointed by the rejection letter from One Parking Solution. Does this give us a ground to appeal? 

OPS will never cancel on first appeal.  Someone's got to help pay for their helicopter.

You could argue that OPS have failed in their duty to keep spaces free for their designated users, notice how the system is skewed against the driver - "you must park on the street until authorised to use another space".  

Just ignore them now unless they send a Letter of Claim. You can ignore the powerless debt collecting parasites that will write in between.

Coupon-mad

There's no appeal. Ignore them.

Search the forum for:

Brighton ladies One Parking Solution

Myself and @ParkingMad are local and we know all about them. Never been beaten.

dahliafield_d11

kryten3000 said:

dahliafield_d11 said:

Thank you so much for the help and photo. Very good point! We did not even spot this. Too disappointed by the rejection letter from One Parking Solution. Does this give us a ground to appeal? 

OPS will never cancel on first appeal.  Someone's got to help pay for their helicopter.

You could argue that OPS have failed in their duty to keep spaces free for their designated users, notice how the system is skewed against the driver - "you must park on the street until authorised to use another space".  

Just ignore them now unless they send a Letter of Claim. You can ignore the powerless debt collecting parasites that will write in between.

I must admit that we have never been involved in any debt collecting procedure. We may not be able to copy with the spsychological burden of debt collection as it can be overwhelmingly pressuring. My partner has paid a PCN issued in 2023 to One Parking Solution, so the likelyhood is that they will be chasing us for money. We would like to find a managable way to deal with them. Waiting for a Letter of Claim or debt collecting letters is like hanging a sword above the head to us...

dahliafield_d11

Coupon-mad said:

There's no appeal. Ignore them.

Search the forum for:

Brighton ladies One Parking Solution

Myself and @ParkingMad are local and we know all about them. Never been beaten.

I must be blind somehow...Keep searching!

kryten3000

dahliafield_d11 said:

I must admit that we have never been involved in any debt collecting procedure. We may not be able to copy with the spsychological burden of debt collection as it can be overwhelmingly pressuring. My partner has paid a PCN issued in 2023 to One Parking Solution, so the likelyhood is that they will be chasing us for money. We would like to find a managable way to deal with them. Waiting for a Letter of Claim or debt collecting letters is like hanging a sword above the head to us...

This isn't a real debt unless a judge says otherwise.  The letters from unregulated debt companies are empty threats.  The best way to manage this is to ignore them.  If you're that worried then start putting a few £ aside so that you have enough to pay a judgment in full should that be necessary.  

There is no risk if you follow the advice here, we've helped many hundreds of people in the same situation.  Even the main MSE site agrees:  https://www.moneysavingexpert.com/reclaim/private-parking-tickets/#ignore