PCN appeal rejected by One Parking Solution

dahliafield_d11

Good evening, 

Sorry to write a very long message regarding another PCN. My partner rents a dedicated parking bay (No. 10) through Brighton & Hove City Council. On 4th Oct 2025, the parking bay was occupied by an unauthorised car. My partner tried to contact the Housing Servce team on 4th, but it was a Saturday and no one was there to answer. As he had an important job to do, so he parked his car in another bay with a note left on the dashboard. However, a ticket was left on his windscreen despite of his note on that day. He appealed with Housing Customer Services on 6th Oct and his appeal was rejected on 8th Oct: 

"We regret to inform you that the ticket cannot be cancelled, as it falls under the terms and conditions you agreed to (please see below for details).

 By submitting your application for a licence you agree to:

• (for car parking spaces only)  let us know if a vehicle is parked in your space by contacting the Housing Customer Service Team on 01273 293030 - you must park on street and not park in another numbered space until we have authorised you to do so

 Brighton & Hove City Council won’t:

• accept any liability for any loss or damage caused by other persons preventing access to and from ‘the space’ or using it without permission

This does not mean that you cannot appeal this yourself with OPS follow the appeals process on the ticket.

 Sorry for any inconvenience this may cause. "

As the PCN was issued by One Parking Solution, he also appealed on 13th Oct and their rejection letter dated 10th Nov is below;

"Thank you for your appeal received on 13/10/2025 regarding the above parking charge reference. The

appeals team have reviewed the case and considered the comments that you have made.

This appeal has been considered in conjunction with the multiple date/time stamped pictures gathered at

the time of event, along with any applicable comments from the enforcement team, weighted against any

relevant and fully substantiated mitigating circumstances that may have been supplied with this appeal.

Reason for issue: Not parked within a designated car park / Not parked within a designated car park

It’s important to understand that that parking on private land that is contracted to and managed by One

Parking Solution (OPS) is not a right, its conditional, the terms and conditions (T&C’s) which are fully and

clearly displayed on the parking signs (“The Parking Contract”), apply to all users of the site.

Whilst a consideration period is typically afforded to the driver to read the parking T&C’s sign they must

either comply with the T&C’s or remove the vehicle from site, a grace/consideration period is not a free

parking period and will not apply if the driver is making use of the land, in addition choosing to not read the

T&C’s of parking is not considered a mitigating circumstance it’s a choice. 

When the driver decided to park and/or remain on the contracted land (“The Site”) whilst failing to comply

with the clearly displayed T&C’s the driver automatically entered into a contractual agreement with OPS

and agreed to pay the amount stated on the parking contract to The Creditor (OPS).

The appeals team are writing to inform you that the appeal has been unsuccessful. The driver failed to

park the vehicle in accordance with the clearly displayed T&C’s, additionally the appellant has failed to

substantiate and/or provide sufficient evidence to the contrary.

Whilst we empathise with your situation it does not exempt you from the terms and conditions of the site.

We recommend for you to not park onsite if someone has parked within your bay and contact our contact

number of 07500 326 306 where we would send an operative to site to issue the vehicle a vehicle.

The internal appeals team find this parking charge to be issued correctly, we must advise you that once

the discounted settlement rate (if applicable) passes it will not be offered again, you have now reached the

end of our internal appeals procedure. You may now either pay the amount due OR appeal further with

the Independent Appeals Service.

If you still believe that the parking charge was issued incorrectly, then you may appeal further to the

Independent Appeals Service (IAS). You must submit an appeal directly to them online using the following

link: https://www.theias.org/appea"

From your experience, may I ask if there is any aspect of overturning this charge? We also received NTK from One Parking Solution issued on 5th Nov. Not sure if this is of any use at this stage, but I thought to post it here. 

Coupon-mad

I hope he didn't admit to driving? That's council land, so there is no keeper liability.

James_Poisson

What does this even mean they have stated it twice for clarity  :

Not parked within a designated car park / Not parked within a designated car park

It's either a car park or it isn't, in addition to C-M's point it would appear that the contravention as stated did not happen as it was parked in a designated car park.

Though the signage is as usual rubbish, this looks suspiciously like a "Car Park" to me, dimwits  :